Make the McKenzie Connection!

Articles written by Chris Elliott


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  • TRAVEL TROUBLESHOOTER - Oct. 21

    Chris Elliott|Oct 21, 2021

    When Expedia fails to pay for Joanna Heath's return flight to Los Angeles, she must buy a new ticket. Now the online agency refuses to refund the new ticket. What gives? I recently booked a flight from Los Angeles to Philadelphia through Expedia for my family. A few weeks later, I contacted Expedia to make a change for my return flight. The agent made the booking and sent me confirmation and the attached travel documents. When I tried to check in for my return flight -- the one I had changed --...

  • Problem Solved

    Chris Elliott|Oct 14, 2021

    Myra Washington's Electrolux refrigerator doesn't work. In fact, it has never worked. Why won't the company repair it for her? I bought an Electrolux Side by Side refrigerator from Home Depot last month. Home Depot delivered it about two weeks later. It has not worked since. I tried to get the refrigerator to work for a week and then called Home Depot after it was clear that nothing could be done to make it function properly. The repair technician was a no-show for my first appointment....

  • Travel Troubleshooter

    Chris Elliott|Oct 14, 2021

    After Maureen DiNafo cancels her vacation to Italy during the pandemic, she tries to get a refund for her prepaid shuttle from Civitavecchia to Rome. Why isn't the money coming through? I have a problem with Civitavecchia Shuttle, a ground transportation company in Italy. We decided to cancel our vacation in Rome last September and tried to get a refund for our shuttle reservations from Civitavecchia to Rome. I paid for all three reservations with my Visa credit card. But when I contacted...

  • PROBLEM SOLVED

    Chris Elliott|Oct 7, 2021

    Greg Johnson orders a refrigerator from Sears, but it never arrives. When he tries to cancel, Sears keeps his money. Can he get a refund? I ordered a refrigerator from Sears three months ago. The appliance was delayed multiple times. Last month, I decided to cancel the order. I've had many phone calls with Sears since then, and I've been hung up on multiple times. Through the online chat feature, I never get anyone outside of a bot. I have yet to be refunded the $1,641 I am owed. Unfortunately,...

  • TRAVEL TROUBLESHOOTER

    Chris Elliott, Elliott Advocacy|Sep 16, 2021

    After the COVID-19 outbreak, Brent Norgaard cancels his trip to the U.K. But why is his travel agency keeping the money for his BritRail passes? Last year, I bought a BritRail eight-day pass through ACP Rail. I couldn't use the tickets because of the COVID-19 outbreak. I asked for an extension, and a representative told me to return the paper tickets. I did so last summer. Since then, I've inquired several times about the status of my extension. They say they are working on it. It's been more...

  • PROBLEM SOLVED

    Chris Elliott, Elliott Advocacy|Sep 9, 2021

    Ticketmaster still owes Matthew Gerstman a $2,031 refund for a canceled Taylor Swift concert. A year later, he is seeing red. I had three tickets to a Taylor Swift concert in Inglewood, Calif., in the summer of 2020. In February, Ticketmaster notified me that the show had been canceled because of COVID-19. Ticketmaster had shut down phone and email support. The only mechanism I had to contact them was Twitter and they were inconsistent in responding. Eventually, a representative informed me...

  • TRAVEL TROUBLESHOOTER

    Chris Elliott|Sep 9, 2021

    When Anita Alexander's tour operator cancels her trip to Spain and Morocco, she wants a refund. But the company wants her to accept a credit. Who's right? A group of friends and I booked a tour to Spain and Morocco through Tripmasters, a tour operator, in 2019. Our flights were on Delta Air Lines In March 2020, Delta rescheduled our return flights to Minneapolis because of COVID-19. This revised itinerary stopped in Boston with no return flight to Minneapolis. Delta issued a travel waiver...