Articles written by Christopher Elliott

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TRAVEL TROUBLESHOOTER

AeroMexico cancels Patrizia Azzellini's flight and offers her a ticket credit. She'd prefer a refund. Who's right? I recently booked a ticket on AeroMexico from Sacramento, Calif., to Sao Paulo,...

 

PROBLEM SOLVED

When the door on Lauren Butcher's new GE range shatters, the company makes her wait two months for a repair. She wants a new oven. Who's right? I purchased a new GE electric range. I had it for 12...

 

TRAVEL TROUBLESHOOTER

When ​​Neale Gonsalves' train trip from Stockport, England, to London is canceled, he rebooks on another train. But Trainline, his ticket agency, charges him a $43 ticket change fee. Is that...

 

PROBLEM SOLVED

BG&E agrees to waive Larry Bauman's monthly service fee but then charges him anyway. Is there a way to get his money back? I have a problem with Baltimore Gas & Electric (BG&E). I bought an air...

 

TRAVEL TROUBLESHOOTER

Kimberli Eicher and her daughter just experienced the worst Amtrak train ride imaginable. It was so bad that they canceled their return trip and flew home. Do they deserve a refund? I took my...

 

TRAVEL TROUBLESHOOTER

When Priscilla McMurtry and her husband cancel their cruise to New Zealand, their cruise line decides to keep their $17,000 airfare. Can it do that? My husband and I booked business class airfare for...

 

PROBLEM SOLVED

Crista Cloutier pays RushMyPassport.com $227 for an expedited passport. Then the government loses her paperwork, and the company goes dark. Can she get a refund? I paid RushMyPassport.com for...

 

TRAVEL TROUBLESHOOTER

When an Airbnb host doesn't recognize Mehar Satsangi's reservation in London, it sets her off on a misadventure that leaves her $1,780 poorer and banned from the platform. Is there a way out? I've...

 

PROBLEM SOLVED

What happened to Stefanie Rogers' Christmas tree? And why won't Home Depot refund her for the plastic Tannenbaum she never received? I ordered a $390 Christmas tree from Home Depot to be shipped to...

 

TRAVEL TROUBLESHOOTER

When Princess Cruises denies Linda Martin and her husband boarding on a cruise of the British Isles, it promises to take care of them. But then it doesn't. What do they have to do to get a refund? My...

 

PROBLEM SOLVED

Jason Blanke's Samsung dishwasher stops working after less than three years. And Samsung can't seem to repair it. Can he get an exchange or a refund? My Samsung dishwasher, which is less than three...

 

PROBLEM SOLVED

Robert Galinak sends his Samsung Galaxy S21 back to the company for repairs. But eight weeks later, the only thing he has to show for it is a high repair bill. So what happened to the phone? I...

 

TRAVEL TROUBLESHOOTER

I'm trying to get a refund for a flight canceled by TAP Air Portugal during the pandemic. In March 2020, while I was in Lisbon, authorities declared a pandemic. On April 4, TAP Air Portugal stopped...

 

TRAVEL TROUBLESHOOTER

Judy Lambert files an insurance claim with her Chase Sapphire Reserve card after canceling her snorkeling trip to Cuba. But four months later, she's still waiting for her $15,194 check. Will she ever...

 

PROBLEM SOLVED

Svetlana Milina receives a surprise $80 cleaning bill from Lyft after a seven-minute ride. But Lyft won't tell her what she did to deserve it. I recently took a seven-minute ride on a Lyft in New...

 

TRAVEL TROUBLESHOOTER

When Robert Cipriani returns his Avis minivan, he expects to pay $1,770. Instead, Avis charges him twice. What happened -- and how can he get his money back? I rented a minivan for 37 days with Avis...

 

PROBLEM SOLVED

Joy Wills' dishwasher doesn't work. Her extended protection plan purchased through Lowe's isn't working, either. It's been six months -- will she ever get a working appliance? I'm having difficulty ge...

 

PROBLEM SOLVED

Leslie Azor's new Natuzzi sofa set is coming apart. The company keeps sending a repairman to her home, but so far, he hasn't been able to fix the furniture. Can she get a refund? I bought a Natuzzi...

 

TRAVEL TROUBLESHOOTER

Edward Marks buys a "cancel for any reason" protection plan for his cruise. But when he has to cancel, he finds that it's worthless. What went wrong? I had to cancel my American Cruise Lines cruise...

 

TRAVEL TROUBLESHOOTER

When Budget charges Russ DeVries $450 for a pet cleaning fee on his rental, he has a problem paying: He doesn't have a dog. Can he get this charge removed? Budget charged me a $450 cleaning fee for a...

 

PROBLEM SOLVED

Manuel Harris's microwave oven stops working. Fortunately, it's still under warranty. Unfortunately, Frigidaire won't honor the warranty. What can he do? bought a two-year warranty contract for my...

 

PROBLEM SOLVED

Steven Pearson's Whirlpool refrigerator doesn't work. It's also leaking and has caused $4,200 in damage to his kitchen floor. Why won't Whirlpool respond to his request for help? I need help with a Wh...

 

PROBLEM SOLVED

When Vivian Glassman's refrigerator stops working, a Sears technician refuses to service the appliance. The reason? It's not in the kitchen. Does she still have to pay $75 for the service call? I...

 

TRAVEL TROUBLESHOOTER

Almost a year after another driver rear-ends his Hertz rental, Michael Edgar receives a demand for an additional $658. How can he get the company to drop the bill? I rented a car from Hertz more than...

 

TRAVEL TROUBLESHOOTER

When American Airlines cancels the last leg of Sandy Burchett's flight, it offers to cover the cost of her next flight. So what's with the $1,147 charge on her credit card? I have a problem with an...

 

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