McKenzie River Reflections - Make the McKenzie Connection!

Articles written by Hristopher Elliott

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David Maddox has been waiting years for a refund for his Vantage Travel tour. Why hasn't the company responded, and is there anything he can do to speed up the process? Back in 2019, I made a reservation for my wife and myself to go on Vantage...

 

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Melissa Smithers' flight credits on American Airlines have expired. But wait! Doesn't she have a screenshot of the vouchers showing that she still has a few months? My family and I planned a trip to...

 

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When Chris Skaggs checks into his vacation rental, he finds it uninhabitable. But can he get a refund of his Marriott Bonvoy points, which he used to make the reservation? I recently rented a condo...

 

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Airbnb suspends Maksym Bidnychenko's account, but it won't tell him why. Now it won't even respond to him. Is there any way to get his account reinstated? I had to leave Russia because of my...

 

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Hertz sends Marcus Hall a 10-year-old bill. But it can't substantiate the $6 charge. Now he's on the Do Not Rent list. Can I help him untangle this? I recently received a $6 bill from Hertz for toll...

 

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Sam Maniar buys a travel insurance policy through Vrbo. But when he tries to file a claim, he discovers he has no insurance. Is he still covered? I paid for a vacation rental in Paradise Island in...

 

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When KLM cancels Eric Aird's flight, Expedia promises him a refund. But months later, there's no sign of his $427. And no one can help him find it. Is the money gone? I booked a KLM flight through...

 

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After Ralph Pack buys several appliances from LG, he submits a request for a rebate. But LG doesn't recognize his serial number. His deadline for submitting the rebate is tomorrow. Is his $500 out...

 

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After American Queen changes its COVID protocols, Patricia Voorhees Furlong and her husband want to skip their river cruise. Is that allowed? Or will they lose $7,858? My husband and I have a cruise...

 

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John Hudson's Samsung electric stove doesn't work. And Samsung can't diagnose the problem. Does he deserve a refund? QI have a problem with my Samsung electric stove, and I hope you can help me. The...

 

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Kay Talley returns a component of her Samsung 980 back to the company. The company receives it -- and then does nothing. Is she entitled to a refund or a return? I purchased a Samsung 980 Pro SSD...

 

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When Theodore Schmiechen cancels his Delta flight, he receives credits for future travel. But the credits don't work, and the airline is making it difficult to book a new flight. What should he do? I...

 

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When Michelle Marshall's Turo rental gets repossessed, the car-sharing company offers her a partial refund. But what about her son's expensive epilepsy medication? Is Turo responsible for that? I...

 

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When Curtis Rahman's Airbnb host cancels his reservation a day before his arrival, he tries to find a substitute apartment. But the new property is smaller and costs more. Is a $200 credit enough to m...

 

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When JetBlue cancels Amy Ohman's flight to Boston, it agrees to pay for her Uber ride to the airport. Then the airline cancels her flight again. This time, it refuses to reimburse her. Is there a way...

 

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Cynthia Donahue and her husband had tickets on Amtrak's Auto Train. Then the rail carrier cancels and offers them a ticket credit that expires within two years. Is that how it's supposed to work? And...

 

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Sheila Mackay is trying to get a refund from Expedia after canceling a hotel reservation. But so far, she's only received half her money. What's going on? I booked two nights at the Ashtree House...

 

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Sandra McLean can't access her Rolling Stones tickets online and misses the concert. Does she deserve a refund? In 2020, I paid $637 to Ticket Liquidator for Rolling Stones concert tickets at the...

 

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When Allegiant Airlines pulls out of Bruce Sidaway's home airport, what happens to the $117 voucher he has? Allegiant isn't responding to his emails. But it should. I recently had to cancel a flight...

 

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After Stanley Wales cancels his diving trip to Bonaire, he files a travel insurance claim with TripMate. What's taking it so long to respond? My wife and I planned to travel to Bonaire for scuba...

 

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When Loc Nguyen ports three phones to AT&T, the wireless carrier offers him the fourth line for just $1 a month. But it never follows through and now he has to pay a total of $500. How can he fix...

 

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When Benjamin Eckstein shows up at the airport for his flight from Boston to San Jose, his airline says he doesn't have a ticket. Whose fault is this mess, and how does he clean it up? Last August, I...

 

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It’s a problem as old as the Tower of Babel: How do you communicate with others when you don’t speak their language? Anna-Marie Cartagena found herself in this situation on a recent visit to a...

 

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When Olga Levy returns a Gucci bag to TJ Maxx, she expects a prompt refund. Instead, the company stalls. What's going on? I placed my order from TJ Maxx last year, and I paid via PayPal credit. I...

 

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When Jim LoScalzo's Vrbo host cancels his booking 24 hours before he checks in, he has to move to a hotel. Will Vrbo refund his bill? Our Vrbo host canceled our reservation less than 24 hours before...

 

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