McKenzie River Reflections - Make the McKenzie Connection!

Tyson Love's Airbnb is a mess. Worse, the company will only refund $14 of his rental fee, even though he bought cleaning supplies and cleaned the rental himself. Is that fair? I recently rented a home...

Sue Canavan is moving into a senior living facility. But before she does, ADT wants $2,089 from her. Is that fair? Last summer, my ADT alarm was not working correctly. My husband was not well and died...

It's been four months since Brigitte Yvon bought her garage shelving along with installation from Home Depot. But no one has installed it yet. Can she get a refund? I purchased garage shelving from...

Debbie Kim is shocked to find a $150 charge from Lyft on her credit card. What did she do -- and is there a way to undo it? I was on a 10-minute Lyft ride to my friend’s apartment in Toronto today....

Heather Steele is stuck in a cold Airbnb, and her host refuses to help her. Can she move to a different rental? You have helped me before, and I am so grateful, but I need help again, unfortunately....

Julie Kuklenski returned her Stella McCartney cross-body bag to Saks. But the company won't return her money. What's going on? I ordered a Stella McCartney cross-body bag from Saks.com recently. I...

After reporting several fraudulent charges on her Costco Citi Card, Jeanne Vaul gets a new card. But Citi won't reverse the fake charges. What's going on? I need your help with several fraudulent...

Alec Nowers wants Uber to refund his $100 credit, but the company won't help him. Can he get his money back? I have an account with Uber. Earlier this year, I added my granddaughter to my account so...

Avis broadsides Gena Ettinger when it adds her to the company's Do Not Rent list. How does she get unbanned? I recently tried to rent a car from Avis in Bangor, Maine. When I arrived at the counter,...

Breeze Airways loses Benjamin Wallis's luggage and won't answer his calls. How can he get his bags back? Breeze Airways lost my family's checked luggage on a flight from Los Angeles to Jacksonville,...

One minute, Adam Edikauskas has tickets to a Vegas Golden Knights hockey game. The next moment, the tickets vanished from his account. Why won't Ticketmaster refund his money? I bought seven tickets...

When Swiss loses Mark Bromley's luggage on a flight from Zurich to Geneva, he files a claim for compensation. He never hears back. Does he deserve anything? Swiss International Air Lines lost my...

Donette Plaisance's GE microwave oven is cursed. Sometimes it stops mid-cycle. Sometimes it continues to run, but without any lights or heating. Can she return it? I bought a GE 24-inch sensor cooking...

The vacation rental Carol Wilson books for her group through Vacasa is infested with rats and insects. Vacasa offers to refund one night. Can they get all of their money back? I planned a trip for a...

Leslie Luke orders dresses from an online store, but he never receives them. Why won't his credit card help him get a refund? Last summer, I ordered dresses from the Krismile online store. I paid $241...

After reporting several fraudulent charges on her Costco Citi Card, Jeanne Vaul gets a new card. But Citi won't reverse the fake charges. What's going on? I need your help with several fraudulent...

American Airlines downgraded Thomas Sennett and his family to economy class on their flights from Boston to Phoenix. Why isn't it refunding the fare difference? Last year, my family and I had...

Samsung offers Joe King a refund for his home security starter kit but then refuses to pay him. Can it do that? I purchased a Samsung SmartThings ADT Home Security Starter Kit and accessories from...

What happened to Michael Kivel's refund from Avis? The company promised him his money after he had to cancel his car rental reservation. Is the money lost? I recently reserved a tour, which included a...

John Schwager has been waiting months for his travel insurance payment from Travel Insured International. What's the holdup? Last year, my wife and I booked a cruise with Seabourn Cruises, at a cost...

Angela Hoo orders a $200 gift card from Amazon, but it's stolen from her doorstep. Amazon offers a refund, but then it refunds the wrong card. How can she fix this? I ordered a $200 gift card with a...

Julie Schumer's return flight gets canceled during the Southwest Airlines meltdown in December. Southwest sends the money to her cruise line, but her cruise line won't refund her. What's going on? My...

After getting an oil change at Jiffy Lube, the engine on Ian Culhane's Subaru stops working. The likely culprit is a botched oil change, he says. Why won't Jiffy repair his car? I recently got an oil...

Noah Finkel thinks he might be on Alamo's dreaded Do Not Rent list, but he can't get a straight answer -- or rent a car. How do you find out? I recently rented a car from Alamo. I could make a...

When Jack Price tries to return his Google Pixel 6 phone to Amazon through UPS, the phone gets lost. Will he ever get his $518 back? I recently returned my Google Pixel 6 phone to Amazon through UPS....