Articles written by Hristopher Elliott
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May Youngclaus has been waiting for months for a refund from American Queen Voyages. Is her money lost at sea? I'm looking for a refund from American Queen Voyages. Our cruise from Memphis to New...
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Olivier Kunckler orders a Chateau Pontet Canet 2019 from a Texas liquor store chain. The company cashes the check, but the bottle never arrives. What happened? I'm reaching out to you as a last...
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Michelle Sprekelmeyer is chasing down a missing $1,632 Hotels.com refund from the early days of the pandemic. What's taking so long? We booked a room at the Oasis at Grace Bay Hotel & Lofts in Turks...
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Justin Carrier's GE Profile washing machine breaks, flooding his house. One month later, GE hasn't repaired the appliance or paid for the damages. What's going on? We bought a new GE Profile washing...
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When the price of Lai Mun Yip's airline tickets doubles, she goes looking for a refund. But who has her money? I booked four airline tickets from Gotogate for AirAsia flights from Singapore to Kuala L...
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If a pharmacy gives you too much medication, can you get a partial refund? That's what one reader wants to know after he receives $13,000 worth of pills. While I was a patient at a nursing home in...
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Daryl DeCrow cancels his Tauck cruise after it imposes a COVID vaccine requirement. Does he deserve a refund? In early 2021, my girlfriend and I booked a fall foliage riverboat cruise with Tauck. At...
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When Airbnb bans Svitlana Marchenko from the site, it won't tell her why. Could it have something to do with her residence? The answer is complicated. Airbnb has suspended my account, but it won't...
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One of John Edmunds' new American Tourister bags is defective. Does he have to ship it to Texas at his expense, or can he get an exchange? Last summer, I bought two pieces of American Tourister...
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Krista O'Brien accidentally pays $449 extra for her checked luggage on an Aer Lingus flight. Why won't the airline help her undo the mistake? I recently booked tickets through the Aer Lingus website....
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When a U.S. Customs agent confiscates Adriana Cordero's passport, she tries to get it back. But government bureaucracy is standing between her and her ID. Last year, U.S. Customs confiscated my...
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Quest Diagnostics charged Ro Dobkin an extra $353 for services. Can she get it back or is it lost forever? I received two bills from Quest Diagnostics for tests that my insurance denied. I paid the...
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Celeste Rubanick loses 80,000 Marriott Bonvoy points when she books a hotel in Scotland. Why won't the company restore the points? I made reservations at the Residence Inn, Edinburgh, Scotland, for tw...
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Victoria Sims's Frigidaire refrigerator has never worked. It's been almost a year since she bought it -- can she get a replacement? I'm writing to you about my Frigidaire refrigerator, which I...
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Carmen Santos thinks she lost her engagement ring in an Enterprise rental. The company looks for the ring and then sends her a $452 bill. Can it do that? I recently rented a car with Enterprise in...
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After Jamie Reynolds cancels her appliance orders from Sears, a representative promises her a prompt refund. But three months later, she's still waiting. What can she do to get her money back? I...
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Lyft surprises So Do with an $80 charge after a recent ride. The driver claims she damaged the car. But she says it wasn't her. How does she prove her innocence? I have a problem with Lyft. After a...
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John Baldwin's Samsung tablet won't hold a charge. He wants to file a warranty claim. Samsung says the device is out of warranty. Is it? Last year, I ordered a Samsung Tablet 7A Lite online directly f...
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Louise Panicali's husband receives a $1,000 Marriott gift card for doing a good deed. But the card doesn't work. Will Marriott do a good deed by fixing the problem? My husband received a $1,000...
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Christy Prince's new GE refrigerator hasn't worked for three months. Should GE replace the appliance? I purchased a new GE refrigerator three months ago. The refrigerator portion stopped cooling...
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When Maureen Entwistle and her husband check into a Vrbo rental in North Carolina, they can't breathe. Can they check out and get a refund? My husband and I recently booked a stay through Vrbo in...
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Lyft charges Peter Leung $80 for spilling a drink in one of its cars. But he says he didn't drink anything. Does he still have to pay? Lyft charged me an $80 damage fee for spilling a drink in one of...
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AeroMexico cancels Patrizia Azzellini's flight and offers her a ticket credit. She'd prefer a refund. Who's right? I recently booked a ticket on AeroMexico from Sacramento, Calif., to Sao Paulo,...
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When the door on Lauren Butcher's new GE range shatters, the company makes her wait two months for a repair. She wants a new oven. Who's right? I purchased a new GE electric range. I had it for 12...
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When Neale Gonsalves' train trip from Stockport, England, to London is canceled, he rebooks on another train. But Trainline, his ticket agency, charges him a $43 ticket change fee. Is that...
