What happened to Michael Kivel's refund from Avis? The company promised him his money after he had to cancel his car rental reservation. Is the money lost? I recently reserved a tour, which included a...

John Schwager has been waiting months for his travel insurance payment from Travel Insured International. What's the holdup? Last year, my wife and I booked a cruise with Seabourn Cruises, at a cost...

Angela Hoo orders a $200 gift card from Amazon, but it's stolen from her doorstep. Amazon offers a refund, but then it refunds the wrong card. How can she fix this? I ordered a $200 gift card with a...

Julie Schumer's return flight gets canceled during the Southwest Airlines meltdown in December. Southwest sends the money to her cruise line, but her cruise line won't refund her. What's going on? My...

After getting an oil change at Jiffy Lube, the engine on Ian Culhane's Subaru stops working. The likely culprit is a botched oil change, he says. Why won't Jiffy repair his car? I recently got an oil...

Noah Finkel thinks he might be on Alamo's dreaded Do Not Rent list, but he can't get a straight answer -- or rent a car. How do you find out? I recently rented a car from Alamo. I could make a...

When Jack Price tries to return his Google Pixel 6 phone to Amazon through UPS, the phone gets lost. Will he ever get his $518 back? I recently returned my Google Pixel 6 phone to Amazon through UPS....

Overseas Adventure Travel cancels Julie Brown's pre-trip excursion on her Costa Rica tour. But who will pay for her new airline ticket? The company says she's responsible, but is she? I booked a trip...

Susan Lennon's iPhone gets stolen in the mail, but Apple assures her she can use her AppleCare coverage on its replacement. So why is it asking her to sign up again for AppleCare? ​I've had an...

When Candace Welch returns her rental to Budget in Sioux Falls, S.D., the company bills her $2,133 for hail damage. Just one problem -- there was no hailstorm. Last spring, I rented a car from Budget...

When Russ Higgins and his family try to use CLEAR, a security screening service, to verify their identities at the airport, they find a long line and almost miss their flight. What does CLEAR owe...

Why did Airbnb ban Solange Reyner? The company won't tell her. But will it tell this consumer advocate? I recently received an email from Airbnb that it had removed my account from the platform....

Ryan Maietta orders an Arc A770 graphics card from Amazon. Instead, he gets a different card, an A750. How does he get this fixed? I recently ordered an Intel Arc A770 Graphics Card on Amazon. I paid...

When William Houck returns his rental car to LAX, Budget tries to charge him a fee for refueling and cleaning. But he brought the car back with a full gas tank, and it was clean. How can he fight...

Keith Cantrell's new refrigerator is making a loud buzzing sound. GE can't fix it, and Home Depot won't let him return it. What should he do? QI bought a GE refrigerator from Home Depot's website in...

Peter Holt prepays $66 for two checked bags on his Avianca flight from San Jose, Costa Rica, to Mexico City. Q: I booked two flights through GoToGate from San Jose, Costa Rica, to Mexico City and then...

When Robert Preuss tries to buy a Fisher-Price Power Wheels Dune Racer from Amazon, he can't complete the purchase. Amazon offers to fix the problem but then reneges, leaving him with a $304 bill. I...

After Debbie Schembri's brother dies, she cancels her Alaska vacation. Can she get a refund for her airline tickets? I had tickets on United Airlines to fly from San Jose to Anchorage last summer. In...

When Robertann Usher's home security company merges with ADT, he discovers he has a five-year contract with a higher price. Getting out will cost him $527. Is that legal? I have a problem with my ADT...

When IcelandAir changes Patricia Boyle's flights from Baltimore to Washington Dulles, she asks for a refund from her tour operator, IcelandAir Holidays. Why isn't it responding? I recently booked a va...

Joe Eckre has tickets to see Alan Parsons, but the artist has postponed the event. Can Eckre get a refund? I purchased a ticket to see Alan Parsons Live Project at Libbey Bowl in Ojai, Calif., in 2021...

Nicholas Butler gets charged $7,853 at a bar in Istanbul under shady circumstances. Will his bank step up and help him undo the charges? While I was on vacation in Istanbul last year, I fell victim...

Sears promises to cover the cost of Wanda Warren's dishwasher installation. Then it offers her a check for $180 -- which isn't enough. Does it owe her more? I have a Sears protection agreement on a...

Elizabeth Moeck has tickets to see David Foster in concert, but the show gets canceled during the pandemic. What happened to her refund? I bought tickets for the David Foster Hitman Tour in 2019. The...

David Marsh's Allstate Rewards gift card doesn't work on his Princess cruise. Each side is blaming the other. Is there a way to make this right? We had $1,800 in prepaid gift cards on our Princess...