Advice

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My 12-year-old son recently asked me why his father needs to pay child support. He continued by saying his dad was struggling with paying his own bills and supporting his new family. His dad tells...

 

TRAVEL TROUBLESHOOTER

When ​​Neale Gonsalves' train trip from Stockport, England, to London is canceled, he rebooks on another train. But Trainline, his ticket agency, charges him a $43 ticket change fee. Is that...

 

PROBLEM SOLVED

BG&E agrees to waive Larry Bauman's monthly service fee but then charges him anyway. Is there a way to get his money back? I have a problem with Baltimore Gas & Electric (BG&E). I bought an air...

 

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Five years ago I married someone wonderful. Two years ago I had my son, our first child. I gave up my job to stay with the baby, and now I am a full-time, stay at home mom. My son is wonderful, but I...

 

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My son had a rough divorce, and his family stayed with him all the way. He used his hands on her, but she had been pushing his buttons. Along with the divorce came financial problems, and we loaned hi...

 

TRAVEL TROUBLESHOOTER

Kimberli Eicher and her daughter just experienced the worst Amtrak train ride imaginable. It was so bad that they canceled their return trip and flew home. Do they deserve a refund? I took my...

 

PROBLEM SOLVED

When Warren Yue cancels a vacation rental for a church retreat before the pandemic, he initially gets a refund from his Chase Sapphire Reserve card. But then it backtracks, deducting half his money. What gives? I paid for a vacation rental in...

 

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I just found an old boyfriend I dated when I was 14. Tom has been married now for 10 years. Happily, I might add. He told me so. My problem is his wife hates me. When my husband and I are at this...

 

TRAVEL TROUBLESHOOTER

When Priscilla McMurtry and her husband cancel their cruise to New Zealand, their cruise line decides to keep their $17,000 airfare. Can it do that? My husband and I booked business class airfare for...

 

PROBLEM SOLVED

Crista Cloutier pays RushMyPassport.com $227 for an expedited passport. Then the government loses her paperwork, and the company goes dark. Can she get a refund? I paid RushMyPassport.com for...

 

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I feel foolish soliciting advice on relationships because I have a Ph.D. myself and should be more sophisticated when it comes to these things. However, while I was raising my son alone, working...

 

TRAVEL TROUBLESHOOTER

When an Airbnb host doesn't recognize Mehar Satsangi's reservation in London, it sets her off on a misadventure that leaves her $1,780 poorer and banned from the platform. Is there a way out? I've...

 

PROBLEM SOLVED

What happened to Stefanie Rogers' Christmas tree? And why won't Home Depot refund her for the plastic Tannenbaum she never received? I ordered a $390 Christmas tree from Home Depot to be shipped to...

 

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I am a woman who was married for 15 years. Unfortunately, my husband left me for another woman, my best friend. Recently I have found myself drawn to a friend who has entered my heart. He is a very...

 

TRAVEL TROUBLESHOOTER

When Princess Cruises denies Linda Martin and her husband boarding on a cruise of the British Isles, it promises to take care of them. But then it doesn't. What do they have to do to get a refund? My...

 

PROBLEM SOLVED

Jason Blanke's Samsung dishwasher stops working after less than three years. And Samsung can't seem to repair it. Can he get an exchange or a refund? My Samsung dishwasher, which is less than three...

 

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I have been in a relationship for two years. Early on, my boyfriend became angry about picking up the tab, even though I offered many times and he turned me down. We worked through that and I try to...

 

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I was involved with a man separated from his wife. We connected on an extremely emotional level and were building a future. His wife left him and their two children to accept a job in another state an...

 

PROBLEM SOLVED

Robert Galinak sends his Samsung Galaxy S21 back to the company for repairs. But eight weeks later, the only thing he has to show for it is a high repair bill. So what happened to the phone? I...

 

TRAVEL TROUBLESHOOTER

I'm trying to get a refund for a flight canceled by TAP Air Portugal during the pandemic. In March 2020, while I was in Lisbon, authorities declared a pandemic. On April 4, TAP Air Portugal stopped...

 

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My husband and I have been married for only 11 months. We always had problems, but our relationship was never this bad before. I am wondering if I should stay with him. Since the beginning, we've had...

 

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Five years ago, my father left my mother for another woman. I wish my father could have remarried a nice, decent person, but unfortunately, he didn't. His wife is a manipulative, money-oriented woman...

 

Can't find a good reading light

My 96-year-old aunt describes her eye problem as: "I have glaucoma and macular degeneration. I'm seeing an Ophthalmologist as well as a Retinologist and they told me there was nothing they could do...

 

TRAVEL TROUBLESHOOTER

Judy Lambert files an insurance claim with her Chase Sapphire Reserve card after canceling her snorkeling trip to Cuba. But four months later, she's still waiting for her $15,194 check. Will she ever...

 

PROBLEM SOLVED

Svetlana Milina receives a surprise $80 cleaning bill from Lyft after a seven-minute ride. But Lyft won't tell her what she did to deserve it. I recently took a seven-minute ride on a Lyft in New...

 

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