Advice

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Direct Answers - Jan. 20

Last year my wife and I separated and nearly divorced because she had an affair. Since then we have been in therapy and are now happier than any time in our 15 year marriage. During our separation, I...

 

PROBLEM SOLVED - Jan. 20

Tricia Lewis cancels a Dave Chapelle and Joe Rogan show in New Orleans because of surging COVID cases. Vivid Seats refuses her request for a refund. Is there a way to get her money back? I'm trying...

 

TRAVEL TROUBLESHOOTER - Jan. 20

When Kim Josund cancels her trip to Iceland, she believes she's entitled to a full refund. Why are her hotel and dive operator refusing? I had to cancel a trip to Iceland when my fully vaccinated...

 

Direct Answers - Jan. 13

I am a 17-year-old male. I have been dating a 16-year-old girl for three months. I am sure we are both totally in love, but I am confused on a few things. First, let me say I know we are too young...

 

Travel Troubleshooter, - Jan. 13

Why did Kate Syverson's rent just go up by $157 a month? And why is her apartment manager threatening to take her to court if she won't pay $1,048 in back rent? I'm hoping you can help me with a...

 

Problem Solved, - Jan. 13

When Jennifer Waters changes her vacation location, her online agency drops the ball. How can you get Orbitz to fix a botched reservation change? We had a vacation to Tahiti booked through Orbitz. My...

 

Direct Answers - Jan. 6

I am quite confused at the moment. I am 19 and live in England. I have a friend called Eric, who I met two years ago in college. He is quite shy, but we got on well and I became his best female...

 

Tech-enhanced life - Jan. 6

How do you set up and maintain some type of mutually convenient calendaring solution that maintains the right balance between "collaborating" and "helping" and "keeping things simp...

 

PROBLEM SOLVED - Jan. 6

Linda Popky can't make her rescheduled Eagles concert. But Ticketmaster won't offer a refund. Is there a way to get her money back in the long run? In October of 2019, I bought tickets for the Eagles...

 

TRAVEL TROUBLESHOOTER - Jan. 6

When Noreen O'Donnell books a hotel stay at Legoland New York Theme Park & Resort, she's promised that it includes theme park tickets. So why does she have to pay extra for them? I booked a visit to L...

 

Direct Answers - Dec. 30

I am 50 and was married to my first husband for 18 years. We had one daughter. Most of this time I was a housewife or worked in a family business until it was sold. For the last 10 years of our...

 

PROBLEM SOLVED - Dec. 30

Lynne Larkin wants a refund or credit for tickets to an NFL game she purchased through Ticketmaster. The reason: The stadium changed its health protocols. But is that a valid reason? I'm trying to...

 

TRAVEL TROUBLESHOOTER - Dec. 30

Kay Nelson's Canadian rail tour gets canceled after the pandemic outbreak. But the tour operator has given itself permission to keep her money and offer only an expiring voucher. Can she get a refund...

 

Direct Answers - Dec. 23

My husband recently asked me for a divorce. I don't want one. In the past he told me things he would like us to work on. Time went on and I thought everything was going great. Then he came back from...

 

TRAVEL TROUBLESHOOTER - Dec. 23

TJ Cain is on the hook for two Uber rides she never took. How can she persuade the company to give her a refund? Uber charged me for two trips from Katy, Tex., to Houston that I didn't take. The charg...

 

PROBLEM SOLVED - Dec. 23

Joe Herman decides to try a new airline called Breeze Airways to fly from Hartford to Charleston, S.C. But on his return, the carrier leaves him behind. Is he owed anything? My wife and I flew our...

 

Direct Answers - Dec. 16

I am a 31-year-old woman who has been married eight years. I have one daughter who is the most important thing in the world to me. The second most important person to me should be my husband, but...

 

TRAVEL TROUBLESHOOTER

Beth Tananbaum cancels her Hawaii vacation at the height of the pandemic. But Hotels.com will only offer her a voucher for her accommodations -- and it's about to expire. Can she get a refund? I...

 

PROBLEM SOLVED

When Joshua Rome cancels his dishwasher order from Sears, he hopes for a full refund. But the company wants to issue a partial credit. Can it do that? I need your help. I ordered a dishwasher from...

 

PROBLEM SOLVED - Dec. 9

Todd Brown's mattress order arrives in pieces from Amerisleep. After waiting months, he just wants a refund. Is that allowed? I ordered a king mattress and frame and paid $3,400 almost three months...

 

Direct Answers - Dec. 9

For about three years my wife has been working late and staying out until three or four in the morning with her coworkers. During the past four years, I have had four major operations for cancer. I am...

 

TRAVEL TROUBLESHOOTER - Dec. 9

When Frontier Airlines cancels Kristy Heer's flight from Minneapolis to Denver, it promises her a prompt refund. So where's her money? Frontier Airlines canceled my flights from Minneapolis to Denver...

 

Direct Answers - Dec. 2

Why do I want to stay in a relationship that makes me so unhappy? I have been with my boyfriend for two years. Over the last few months the relationship has rapidly declined. We are spending less and...

 

PROBLEM SOLVED - Dec. 2

After the Schitt's Creek reunion tour is canceled, Lori Glazer wants a refund for her tickets. But Tickets-Center.com is only offering a credit. Can it do that? In March 2020, I bought two tickets to...

 

TRAVEL TROUBLESHOOTER - Dec. 2

Matt Oyen drops off his Thrifty rental car less than four miles from the right place. The cost: $932. Is that fair? I'm contacting you about a $932 fee added to my car rental bill by Thrifty. The fee...

 

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