Make the McKenzie Connection!
Make the McKenzie Connection!
Sorted by date Results 1 - 25 of 101
I purchased a pair of Cloudmonster Sneakers from a third-party seller on Amazon for $179. I didn't know that a future injury would make them unusable for me. A few months later, I suffered a work-related ankle injury, and my doctor advised me against wearing this type of shoe for safety reasons. I contacted Amazon to see if I could return them. I went through multiple chats with different agents who gave me conflicting guidance. Some told me to work with the third-party seller, while the seller...
I accidentally overpaid my Comcast Xfinity bill online-I meant to pay my credit card but sent the money to Comcast instead. It was a massive mistake, totaling $4,762. Eventually, Xfinity issued a refund via a prepaid debit card for the full amount. Initially, I forgot about the card. When I found it, I realized it had an expiration date. I had to demand a new one because the company tried to tell me the funds would expire. I was afraid to carry the card around because it was as good as cash, so...
I own a 2019 Alfa Romeo I'm 68 years old and live in Chicago. Like many people my age, I have specific medical accommodations that require ADA seating when I go to a concert. My wife and I were excited to see Bruno Mars when he comes to Soldier Field, but the ticket-buying process has been a nightmare. Ticketmaster and Live Nation allow you to filter your search specifically for ADA seating. When I first checked the seating chart for the shows, it showed plenty of accessible seats available....
I own a 2019 Alfa Romeo Stelvio SUV covered by a Mopar MVP MultiCare Plus Service Contract. This policy expressly provides protection for interior and exterior damage. The dashboard in my vehicle is currently separating from the air vents, resulting in a significant gap. The interior section of my policy covers reconditioning, repair, or replacement of surfaces damaged due to normal wear and tear, including loose seam stitches, rips, and tears. Despite these terms, Mopar has denied my claim. It...
I bought tickets to a Rick Springfield concert through StubHub. The event was originally scheduled 11 months ago but was postponed to three months ago. StubHub did not update this rescheduling correctly within its internal system. On the new date of the concert, I contacted StubHub because I still hadn't received my tickets. A representative assured me that the system showed the event as still "postponed." I told them the concert was happening that day, but they couldn't override the system to...
I reserved a two-bedroom suite at Homewood Suites by Hilton in Bonita Springs, Fla., through Booking.com. When our party of three adults arrived at the hotel, a desk agent told us he had no reservation for us, despite my providing him with the Booking.com confirmation number. I called Booking.com, but the representative was not able to give me a quick resolution. This was critical because we were due for a family dinner in 90 minutes. On our own, we found an alternative hotel nearby, but it only...
I've listed my vacation home on Furnished Finder, an online platform for monthly furnished rentals, for the past three years. I never received a booking from Furnished Finder during that time, but I was fine paying the annual fee. Now that I'm renting short-term again, I no longer need to list on Furnished Finder. My membership was set to auto-renew. Furnished Finder sent one reminder email last month, but I totally missed it. We all get so much email these days, and I was just back from a...
I had two fraudulent charges show up on my PayPal account for sports tickets to a Knicks-Bulls game. One charge, for $1,098 (My Ticket Tracker), went to a linked Amex card, and the other, for $757 (Vivid Seats), resulted in a negative balance on my PayPal account. I opened claims with both PayPal and Amex, but they both denied my dispute. Both companies said I made the purchases, but I did not. I have spent hours trying to determine how this happened. How can I get these charges reversed? David...
My wife and I were recently scheduled to fly from Boston to Tucson, Ariz., via Phoenix on American Airlines. We booked refundable tickets through Expedia. The first flight was delayed 90 minutes because the first officer fell ill, and it also had a problem with weight calculations on checked baggage. Because of the delay, we missed our connecting flight to Tucson. There were no later flights with space available, so we had to rent a car and drive the 100 miles to Tucson. American Airlines is...
I am at my wits' end trying to get a refund from Michael Kors for a lost package worth $687. UPS finished its investigation and declared the package lost, confirming in writing that the refund should come from the shipper, Michael Kors. But Michael Kors keeps refusing, claiming "proof of delivery," even though the photo UPS provided doesn't clearly show my package. I've tried everything, and now its customer service agents are disconnecting my live chat when I contact them. I've been told the...
I've been without a refrigerator for six months despite paying for a Sears Master Protection Agreement. My fridge failed in February, and Sears approved a replacement in April. I ordered a Frigidaire, but delivery delays led Sears to cancel it and recommend a GE model in June. I'm still waiting. A few years ago, Sears resolved a similar issue by giving me a cash payout. This time, they claim they no longer offer that option. I've spent hours on calls, getting shuffled between departments...
I'm a loyal StubHub customer of over 20 years, and I'm hoping you can help me with a situation that has me at my wits' end. I sold a pair of two-day tickets recently for a Metallica concert. I bought the tickets originally from Ticketmaster and knew how they worked. For this particular tour, a single ticket transfer is valid for both days of the event. I listed my tickets on StubHub, found a buyer, and transferred the tickets exactly as required by StubHub's policy. The buyer accepted the...
I purchased concert tickets to see The Weeknd from SeatGeek for $2,744. The listing advertised "premium floor seating in the first 5 rows" and a special VIP merch bundle. When I received my tickets, they were for Section G. That's significantly farther from the stage than advertised. The VIP package I received didn't match SeatGeek's official terms, which require nontransferability, in-person ID check, and on-site merchandise pickup. The listing falsely stated merchandise would be "shipped...
I'm trying to get a refund for a Shein order, but it's been denied twice now. When I initially placed the order, I sent it to the wrong address. I tried to correct it on the Shein website, but it was too late for them to do anything. I connected with SpeedX, the delivery company, to return the package to the sender, which they accepted. However, they still delivered the package to an old address and I never received my items. SpeedX keeps advising me to talk to Shein. What should I do next? I...
I placed two orders with Safiyaa, a high-end London designer of evening gowns, earlier this year. I ordered the same dress - the Serendipity Pale Blue Long Dress - in two sizes to see which fit better. Each dress cost $1,995, for a total of $3,990. When the dresses arrived, I realized the fitted style just wasn't right for the occasion. I immediately requested a return authorization by emailing the company at the address listed on the company's website. I got no response. I tried multiple...
Paul Avron's daughter buys Coldplay tickets nine months before their show, but when the tickets don't appear on the day of the event, a StubHub representative advises her to spend an additional $3,000 for replacement tickets. Can she get a refund? My daughter bought three tickets to see Coldplay at Hard Rock Stadium in Miami for $1,027 nine months before the event. This was a birthday gift for her best friend and the friend's dad. They had been looking forward to it for months. On the day of...
I bought a DVD/VCR combo from Amazon for $273. After using it for a few weeks, it stopped loading DVDs, so I returned it. Amazon confirmed it received the item a few days later. Then I saw a message on my account saying, "Your refund couldn't be processed." When I called, a representative told me I had to verify my identity before they could issue a refund. Amazon sent me a link to upload my driver's license, which I did. But the system kept rejecting it, saying my Colorado driver license...
I bought a beverage refrigerator from Walmart a month ago. The first unit didn't get cold, and when I called Walmart, the representative said that others had the same problem and arranged a return. He also suggested I buy a replacement refrigerator from Walmart, which I did. The second one came from a company called Ca'Lefort. It didn't work, either. When I tried to return it, a representative first agreed to take it back and scheduled a FedEx pickup. The item was picked up - and then returned t...
I booked a one-way car rental in Porto, Portugal, through Hotels.com. When I picked up the vehicle at the Europcar counter, the agent said I hadn't paid the one-way fee - even though my reservation clearly showed it was one-way. She added $155 to my bill. She also refused to accept the insurance I had purchased through my travel plan or my credit card, and forced me to buy Europcar's "Premium Protection" for another $155. On top of that, she added a $97 "Premium Station Surcharge," even though...
I bought two second-row tickets for the Oasis concert at the Rose Bowl. They were $475 each, and I paid that much because I wanted a great view. When I got there, a VIP tent blocked one-third of the stage. The tickets weren't labeled "obstructed view." I contacted Ticketmaster for a refund, but they said the event organizer controls refunds and won't allow one. They won't even tell me who the organizer is. Ticketmaster's own policy says obstructed seats should be labeled, but they won't admit...
I've been an Amazon customer for 20 years, but after changing my phone number, I'm locked out of my account because two-factor authentication (2FA) still uses my old number. I've called Amazon six times, sent photos of my driver's license three times, and even emailed executives using your contacts -- but no one has fixed it. Amazon updated the phone number on my account, but 2FA remains broken. One agent claimed my account was "terminated," which isn't true. For weeks, I couldn't order essentia...
I'm hoping you can help me. My daughter purchased three tickets for a Coldplay show in Miami through StubHub months in advance for $1,027. On the day of the concert, the app showed the tickets were "being released." But as showtime approached, nothing arrived. StubHub refunded the tickets. My daughter called StubHub repeatedly, asking for replacement tickets. The last rep she spoke to refused, saying we'd have to purchase new tickets. He said there were tickets available for just $1 more than...
I shipped my old 27" iMac to my granddaughter through the UPS Store. UPS lost it. I had purchased $400 of declared value coverage and paid $53 for shipping. UPS told me to file a claim directly online which I did. UPS asked for the serial number, proof of value, and even the original Apple purchase receipt from 2015. I provided all of it. UPS then asked for the serial number. Then it asked for proof of value. Then it asked me for the original Apple purchase receipt from 2015. Finally, UPS asked...
I shipped my old 27" iMac to my granddaughter through the UPS Store. UPS lost it. I had purchased $400 of declared value coverage and paid $53 for shipping. UPS told me to file a claim directly online which I did. UPS asked for the serial number, proof of value, and even the original Apple purchase receipt from 2015. I provided all of it. UPS then asked for the serial number. Then it asked for proof of value. Then it asked me for the original Apple purchase receipt from 2015. Finally, UPS asked...
I bought a Paris Rhône milk frother through Amazon. I barely used the item -- less than twenty-five times, maybe -- and now it no longer turns on. I've had it for just over a year. I contacted the manufacturer and even sent a video showing the problem. Paris Rhône admitted there was an internal defect but said the warranty had expired. It offered me a 12 percent discount on a new frother. I don't think this is fair. Can you help me get a replacement? Andrew Fogel, Wantagh, N.Y. I don't blame y...
