As finances worsen, Oregonians push back on fraud

A new survey focused on consumer rights and well-being throughout Oregon showed many are struggling financially while increasingly pushing back against unfair or illegal business practices.

The survey, conducted by Oregon Consumer Justice, polled nearly 2,000 residents about their financial well-being and their priorities as consumers. It found one-third of respondents could not cover a $400 emergency expense without going into debt.

Katrina Holland, board member of the advocacy group Oregon Consumer Justice, added a growing number of Oregonians feel they will be worse off a year from now.

“The good news is, despite feeling that way, Oregonians are taking steps to exercise their consumer rights to address scams, fraud, lack of consumer access, et cetera,” Holland pointed out. “People are really interested in fighting for themselves.”

The survey also revealed more than half of Oregonians experienced unfair or illegal treatment in the past year, most commonly scams or fraud. The majority of Oregonians report having taken action against the mistreatment, often by reporting it.

The survey found while people of color, women, and young adults reported more difficulty paying for emergency expenses, geography was not a factor.

Cassidy Nelson, research lead at the nonpartisan Oregon Values and Belief Center, which helped conduct the survey, said Oregonians are facing a common set of financial struggles, regardless of where they live.

“No matter if you looked at the tri-county area, Willamette Valley or the rest of the state, rent, housing and utility costs stayed at the top of people’s list of financial stressors,” Nelson reported.

Holland stressed the majority surveyed said they believe holding insurance companies accountable for unfair prices is an important step in creating a more fair marketplace. She hopes the results will empower lawmakers to take more bold action to advance pro-consumer legislation next session.

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