Advice

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Ulterior Motive

Life was not this complicated a year ago--said laughing while banging their head on the keyboard. I can make this short, but there is so much and I want to be fair. Stage one: friends. A friend...

 

I canceled my cruise, but my $19,148 credit card claim is lost at sea

Brent Feinberg and his wife cancel their cruise after a medical emergency. Why won't their credit card cover their $19,148 loss? I'm having some trouble with a travel insurance claim for a cruise I...

 

UPS lost my package. Why is Amazon still charging me?

After UPS loses Vanessa Armendariz' return package to Amazon, she can't get her money back. Whose responsibility is this? And should she have to pay for someone else's mistake? I purchased three items...

 

Uniforms

I am concerned about my daughter, "Julie." She is 16 and a junior in high school. She gets fair grades, doesn't get into a lot of trouble, and doesn't smoke or do drugs as far as I know. Why the...

 

TRAVEL TROUBLESHOOTER

Nancy Epstein gets a repair bill for $3,000 after renting a Turo. But what's it for? And does she have to pay? My husband and I rented a Turo for a week while we were visiting San Diego. We paid for...

 

The Answer Within

I was married for 35 years to the most wonderful man. He was not only my lover but my best friend. He was so good to me. However, he had a massive heart attack and died within seconds. I was in shock...

 

PROBLEM SOLVED

The touchscreen on Satoaki Omori's new HP laptop computer doesn't work, and the computer has been discontinued. Can he get a full refund -- or at least a repair? I recently had a very, very painful...

 

TRAVEL TROUBLESHOOTER

Dollar doesn't have the rental car Beth Bonness reserved in Atlanta, but that's not stopping it from charging her $82. Can it do that? And how does she get a refund? I recently rented a car from...

 

PROBLEM SOLVED

Roy Gregston's Hoover Complete Steam Mop breaks down only a few months after he buys it from Amazon. Even though he has a three-year extended warranty, no one will cover it. What's going on? Last...

 

Direct Answers

Fourteen years ago I was divorced from my second wife, her idea. I'll call her Kay. But I never lost my love for her. She married again and had two children. We always remained friends, however, my...

 

Direct Answers

I am currently involved in a wonderful year-long relationship with a man I've known for ten years. We dated briefly all those years ago, but I wound up marrying someone else. To make a long story...

 

PROBLEM SOLVED

Ronald Crossley's Hamilton Beach toaster oven doesn't work. And apparently, neither does the Hamilton Beach customer service department. How does he get this appliance fixed? I returned a Hamilton...

 

TRAVEL TROUBLESHOOTER

Evonne Hopkins books a room at a bed & breakfast that doesn't have a bathroom. Can she get her money back? I booked a room at a bed & breakfast in New Albany, Ind., through SuperTravel, an Expedia...

 

Direct Answers

I work in a factory, and we have supervisors who play favorites. They have about six girls who can do no wrong, and they have easier jobs than the rest of us. These girls go out after work to bars,...

 

TRAVEL TROUBLESHOOTER

Krishnamurthy Viswanathan's hotel room in London is smaller than he expects and has poor ventilation. Can he get his money back? Hotels.com is refusing to honor the terms of our reservation, and I...

 

PROBLEM SOLVED

PayPal won't refund an unauthorized charge on John Boham-Cook's account, even though it reversed two others by the same fraudster. How can he get the company to see things his way? I had three...

 

Direct Answers

Something in my life is weighing heavily on my mind, and I don't talk to anyone about it. I married my husband when he was 21 and I was 20. After being married six months I found out I was pregnant...

 

TRAVEL TROUBLESHOOTER

Steve Feiertag's flights from Palm Beach to Reykjavik are messed up, but Chase Ultimate Rewards won't help him fix them. Is he about to lose $5,000? Last year, my wife and I booked a cruise around...

 

PROBLEM SOLVED

What's wrong with Britt Lane's bed? And why won't Ashley Furniture fix it for her? She's been sleeping on the floor since she ordered the furniture from the retailer. I recently bought a new bed from...

 

Direct Answers

I am just out of high school, and I have come to realize what I want is completely out of my family's standards. I come from an Indian family, where the standards are extremely high. Like in most Indi...

 

TRAVEL TROUBLESHOOTER

After discovering two fraudulent reservations, Booking.com suspends David Hendrick's account. How can he get it reinstated? I write to express my disappointment and distress with my recent...

 

PROBLEM SOLVED

Becky Taylor's view at a P!nk concert is obstructed by a foul-ball net. She wants her money back from Ticketmaster. Does she have a case? I purchased three concert tickets for P!nk at Great American...

 

Direct Answers

I have an unexpected relationship problem. It's hard to believe it has become such an issue but it has. The whole thing started very innocently when my boyfriend and I were watching some silly action...

 

Direct Answers

I have been married for a little over seven years, with one 2-year-old son and another on the way. Over time, I believe my wife and I have grown apart. Sexually, we never connected. Before our...

 

Travel Troubleshooter

If the latest wave of proposed airline mergers have left you a little worried, then you have a good memory. Historically, airline mergers are terrible for passengers. And the latest two -- the...

 

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