Make the McKenzie Connection!
Make the McKenzie Connection!
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When Joel Revill's ticket purchase on Iberia doesn't go through, a representative advises him to dispute the purchase on his credit card. But now he doesn't have a valid ticket. What should he do? I purchased a ticket from Boston to Madrid on Iberia Airlines through its website but didn't receive confirmation. When I called Iberia, an agent told me he couldn't see the purchase and advised me to dispute the charge with my credit card company, which I did a week later. On the same day, I received...
Kathleen Sullivan has $4,000 in fraudulent charges on her Citi Costco Visa. Why won't Citibank help her? I've had 20 fraudulent charges on my Citibank account, and I need your help getting them removed. All of the charges happened six months ago and they were all for an online travel agency called Agoda. I immediately notified Citi as well as Agoda. Citi issued me a new card, but the fraudulent charges continued. It took four new cards before the charges stopped. The charges were all for hotels...
I am writing from the UK to thank you for the first bit of advice that has ever made sense to me. I have lived for many years with a "good" man who has provided me financial security and the sort of life I dreamed of living. Unfortunately, I knew that although I cared about him and we had similar interests and life values, I didn't truly love him. I spent the best part of 20 years trying to make this marriage work. I perfected the art of being a wife, mother, and lover. The truth, though, was...
When Bret Taylor finds a cheaper gaming keyboard online, he asks Amazon if it will price-match. A representative says yes three times, but then the company refuses. Q: I recently went online shopping for a gaming keyboard. I found a SteelSeries APEX 7 Mechanical Gaming Keyboard for $159 on Amazon. I noticed that I could buy it elsewhere for about $32 less. I initiated an online chat with Amazon, asking if they would price-match. A representative told me three separate times, in writing, that Ama...
Air France owes Gilda Souza $23,577 after the airline canceled her flights during the pandemic, and then Souza mistakenly allowed her ticket credit to expire. Can she get a refund? In late 2018, I booked three flights on Air France through American Express for a trip in 2019. I had to cancel the flights and received a one-year ticket credit. I rebooked a 2020 flight to Europe through KLM, an Air France partner. However, in June 2020, KLM canceled the flight at the height of the pandemic. Air...
I interviewed for an executive assistant position with a new company. The job involves working for three of the company's vice-presidents. After I was chosen I was asked to come in and sign an offer letter. The human relations manager told me vacation time was negotiable. The offer gave me two weeks after 90 days. I asked for three. The human relations manager then spoke to the senior vice-president, a man who is to be my direct supervisor. When he questioned her, he asked if she told me two...
Tom and I have been in a relationship for well over a year. We're very much in love, and we've discussed moving in together more than a few times. We are both 19-year-old college students, have no siblings, and come from single-parent homes. My mother and I have a reasonably strong relationship; our family is devoutly Catholic. Although I was raised to share the same values as my mother, Tom and I have put a lot of thought into moving in together, and we are currently trying to rent a...
Saks Fifth Avenue refuses to accept a $10,854 gold ring as a return. The reason: The company says it's damaged. Is Thomas Gunderson stuck with this purchase? I ordered an Origami Crossover Ring In 18K Yellow Gold With Diamonds from Saks Fifth Avenue for $10,854. The ring was too large for my wife. She had it out of the box for literally two minutes. We returned the ring the next day. Saks received the ring, but they sent it back to us, saying it was damaged. We did not damage the ring. We are...
The Miraval Berkshires, an all-inclusive resort in Lenox, Mass., overcharges Dalia Hamzeh by $2,500. Now, it is refusing to answer her emails. How can she get her money back? I booked a weekend trip to the Miraval Berkshires, an all-inclusive resort in Lenox, Mass., in early September last year. It was my best friend's birthday, and my sister would initially join us. She could not make it, so I notified the hotel within the time allowed to modify my reservation without penalty. It would only be...
My boyfriend and I have been living together for 13 years. My mother-in-law--well, she's like my mother-in-law--is manipulative, needy, mean, stingy, selfish, overbearing, and jealous. Let's see, how many more adjectives can I think of? You name it, she's it. She thinks her only son, my boyfriend, is supposed to be with her 24/7. She calls him constantly, needing something fixed. He's over there two or three times a day trying to please her, but if you give her an inch, she wants a mile. She...
When Ticketmaster sells Nathaniel Meyer his Grateful Dead tickets, he believes he can resell them. But he can't. Is he stuck with them? Ticketmaster sold me tickets to Dead & Company: Dead Forever - Live at Sphere that did not indicate transfer or resale restrictions before sale while advertising another category of tickets for the same event that clearly stated that those tickets were nontransferable. The comparison of the two ticket categories side by side implied that the tickets I purchased...
When Frontier Airlines fails to send Marcus Mann a confirmation for his airline ticket, he tries to find out what went wrong. After losing $583, he's not getting any closer to the truth. Q: I recently booked a roundtrip flight from Dallas to Denver on Frontier Airlines. On the same day, Frontier charged my wife's credit card $583. I never received a confirmation email. Frontier does not have a way to call anyone—there's no customer service phone number—so I emailed the airline. The next day, I r...
ACROSS 1. Eight performers 6. Air traffic control controlling org. 9. 100-meter race 13. *Fauna, Merryweather and ____, fairy godmothers 14. Adam's body part in Bible 15. Stone fruit 16. Type of bulrush, pl. 17. *"Dawn of a new ____" 18. Pertaining to ear 19. *"____ list" 21. *"Your wish is my ____" 23. Actor Danson 24. Pottery oven 25. *Migos: "Look at My ____" 28. Cold cuts counter 30. Inner skin layer, pl. 35. Riyadh native 37. One thousandth of a liter, pl. 39. *"Till _____ do us part" 40....
I am a 34-year-old, single, college-educated woman, but honestly, I feel clueless when it comes to love. I've had lots of relationships in the last six months. That's when men start professing their love, and I find a reason to run. I had one relationship that lasted five years, mainly because he was a professional athlete. I'm ashamed to admit I would have stayed with him just because of what he did for a living and the exciting lifestyle he provided. Even then, I cheated twice. No matter how g...
When Joel Revill's ticket purchase on Iberia doesn't go through, a representative advises him to dispute the purchase on his credit card. But now he doesn't have a valid ticket. What should he do? I purchased a ticket from Boston to Madrid on Iberia Airlines through its website but didn't receive confirmation. When I called Iberia, an agent told me he couldn't see the purchase and advised me to dispute the charge with my credit card company, which I did a week later. On the same day, I received...
Kathleen Sullivan has $4,000 in fraudulent charges on her Citi Costco Visa. Why won't Citibank help her? I've had 20 fraudulent charges on my Citibank account, and I need your help removing them. The charges happened six months ago, and they were all for an online travel agency called Agoda. I immediately notified Citi and Agoda. Citi issued me a new card, but the fraudulent charges continued. It took four new cards before the charges stopped. The charges were all for hotels in and around...
ACROSS 1. Cut of lamb 6. Numbers, abbr. 9. Friend from Down Under 13. Jonas Salk's conquest 14. Bingo! 15. Secret storage 16. Like a beaver? 17. Sun, in Spain 18. Knightly suit 19. *Can take the form of a certain flying mammal 21. *Spell casting 23. Between E and NE 24. Fisherman's fly 25. Away's partner 28. Biology lab supply 30. Offspring of alumnus 35. Month before Nisan 37. Latte choice 39. Filthy dough 40. Sound on a scale 41. *Homeowner's Halloween option 43. Subsequently 44. A deadly...
