Make the McKenzie Connection!
Make the McKenzie Connection!
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I'm in my mid-30s, with a huge problem concerning an ex-girlfriend. This girl I loved and still do. There was a horrible breakup. I haven't spoken to her in a year, but not a day goes by I don't think of her. The breakup was due to my lack of commitment. She wanted marriage and children, and I dragged my feet. We were only together a year and a half, but she wanted to speed things along and I just could not give her what she wanted. After we parted we remained friends. We hung out or went out to...
Linda Carnivale wants her $250 cruise deposit refunded. But now her bank and cruise line are arguing over who is responsible for the money. Does it matter? And can she get her money back? Q: Last year, I canceled a cruise on NCL after paying a $250 deposit. I explained that the credit card used to make the deposit was closed. NCL told me to obtain a letter from Chase confirming the closed account. Once NCL received it, the cruise line said it would send me a check. I followed NCL's instructions....
Why is Quest Diagnostics sending Maria Jacobson a $3,437 bill for her blood test? Her insurance company should cover it -- or should it? In 2022, I went to a Quest Diagnostics location in Issaquah, Wash., for a blood screening test. At the time, I gave an employee my health insurance information. Quest Diagnostics sent me a bill for $3,437. It looks like they didn't use my health insurance information, so I was billed for the full amount. I have contacted Quest Diagnostics repeatedly to get...
I am divorced with two grown daughters in their 20s. Both my ex and I are remarried. He lives in a distant city. Both daughters are married, and one has two boys and the other one boy. My problem is the lack of interest my ex-husband shows in his daughters. My youngest daughter is getting her master's degree and invited her dad to come to her graduation. Also, she bought a new house two years ago and has a little boy, neither of which he has seen. Her invitation to the graduation was greeted...
Catriona Garry misses her flight from Edinburgh to Boston because there's only one ticket agent at the airport. Can she get $1,200 in rebooking fees refunded? I missed my flight from Edinburgh to Dublin because of Aer Lingus’ lack of staffing. There was just one member of its Edinburgh airport staff to check in passengers for all flights that day. This complete lack of personnel resulted in me and more than 20 other passengers waiting over three hours in line to check-in. We all missed our f...
Where's the nightstand Inna Zaychik ordered from Amazon? The company says it's been delivered, but she doesn't have it. Can she get a refund? I ordered a nightstand on Amazon recently, but it was never delivered. I never even got a confirmation email that it was delivered or an image of the package. An Amazon representative confirmed in an online chat that the delivery status was changed to "delivered" by mistake. Yet an Amazon account specialist now claims that it was delivered and refuses to...
Over four years, I've become great friends with a guy in my small community. He moved into town from a large metro area, and we met through common interests--motorcycling, surfing, and boating. We also share the same sense of humor, the same interest in world events, and common interests in just about everything else. He and I, along with our wives, have become close. I knew all along he'd made a considerable amount of money in the cash advance or payday loan business. I know this type of...
When ITA Airways changes Rocco De Mella's plane from Miami to Rome, he loses the seat upgrade he bought. An airline representative promises him a prompt refund. But six months later, the airline still has his money. I flew from Miami to Rome on ITA Airways recently with my wife. I paid an extra $160 for two upgraded seats. ITA Airways changed the type of aircraft, so we were downgraded to economy class. When we checked in, an ITA Airways representative promised we would get a refund. He gave us...
Deirdre Stewart orders six bras online but receives only two -- plus a "hideous" shower curtain. Will PayPal's protection plan help her? I ordered six bras online recently and paid with PayPal. I received two bras that were four sizes too big and a hideous shower curtain. I have been waiting for six weeks for PayPal to refund my money through the PayPal Purchase Protection plan. I’ve supplied every piece of documentation required. I have emailed, messaged, and spoken on the phone with PayPal c...
Carolyn Allen's window seals are melting. And now her door handles are corroded too. Can she get them replaced? And if so, how long should it take? I'm having a problem with a local company, FAS Windows & Doors. In April 2013, I hired the company to install double-paned, hurricane-resistant windows and doors throughout our whole house. But in 2022, we noticed that the seals in the inset mini blinds were melting. I contacted the service department and spoke to a representative, who said the...
Enterprise charges Josephine Donatelli $515 after it discovers a missing head restraint in a rental vehicle. But was it her rental vehicle? Enterprise Rental Car in Munich has charged me for damage to the car I rented last year. But I returned the car exactly as I rented it. Enterprise sent me a letter with a claim more than a month after I returned the car. I wasn’t expecting this email and didn’t read it. A month later, Enterprise charged my credit card $515. Not knowing what the charge was...
I am absolutely nauseous from sadness and grief. My boyfriend leaves me with no alternative but to end our relationship. I know he loves me, but there are times his actions indicate otherwise. We do not live together. He makes an appointment with me and is either hours late or doesn't show up at all, always with some ridiculous excuse. He had to help so-and-so, had to look into this or that, or something I did aggravate him. Yet there is no phone call, no notice. When I express my displeasure,...
After John Bernath cancels his flight from Amman, Jordan, to Tel Aviv, a Booking.com representative promises him a full refund. So why has he received nothing? Last year, I bought two roundtrip flights from Amman, Jordan, to Tel Aviv through Booking.com. The tickets on Royal Jordanian Airlines were refundable. In November, I called to cancel my tickets and spoke with a Booking.com representative, who said I would get my money back, minus a cancellation fee of about $16, in about two weeks. Two w...
When AT&T cancels Jacob Flores' phone by mistake, he loses his trade-in credits. Now, he can't get them back. What should he do? AT&T canceled my phone by mistake, and I've lost my trade-in credits. The company fixed the problem and ended up crediting me for the full amount of the phone that had to be paid off. But I ended up paying off the balance of another phone. After all of this, the representative who helped me assured me that I would not lose my monthly trade-in credit as long as I didn't...
I've been to a social worker and a marriage counselor. I hope you can offer me some new advice. Two years ago I was very, very sick and beginning to be homebound. I could no longer get my teenage daughter up in the morning or pick her up from school. I would often wait for her to come home from school to find me on the floor, unable to get myself onto the couch. An MRI revealed a growth in my brain. This disturbed my gait and caused havoc like uncontrollable peeing. I could not even walk around...
When United Airlines cancels her husband's flight, it promises Maxine Biggs a prompt refund. So why is she still waiting for her $1,751 six months later? I booked a flight from Salt Lake City to Geneva for my husband through Booking.com. The flight was on United Airlines. United Airlines canceled the flight the night before and offered us a refund. United sent the refund to Booking.com three months later. When I call Booking.com, I just get the runaround and am told they will "look into it." I...
Where is Joan Cassell's iPhone? Gazelle says it sent it back to her, but there's no evidence it was delivered. Whose responsibility is this lost phone? I sent in an iPhone XR to Gazelle (ecoATM), a company that recycles used electronics. Gazelle had offered $120 for my iPhone if it was in good condition. But when Gazelle received the phone, it claimed it had scratches (which is untrue). Gazelle reduced its offer to $105. I declined the offer and asked Gazelle to return the phone. Gazelle claims...
My friend has a crazy personality when she drinks. As I've grown closer to her over the past year I've seen that alcohol transforms her into a completely different person. I've always known she thinks my fiancé is good-looking, but this did not bother me until last night when I went with him to her birthday party. She got extremely intoxicated and started asking my fiancé for hugs. As she hugged him she sometimes slurred that she would like to have his baby. Then she would go off in a c...
Glen Hartness books the wrong night at a La Quinta hotel through the Priceline app. Why won't Priceline refund the erroneous booking? I'm trying to get a refund from Priceline for a booking that, on the surface, appears to not be eligible for a refund. However, it is hard for me to believe that Priceline can keep my money for this mistake. Here's what happened: I booked a room at a La Quinta Hotel in Austin, Texas, for one night. While at the hotel that night, I decided to extend my stay...
Craig McAllister can't see most of his baseball games in Port St. Lucie, Fla. Does he deserve a refund from SeatGeek? I paid SeatGeek $524 for front-row tickets for a spring training game between the Mets and Yankees in Port St. Lucie, Fla. When I got to my seat, I was extremely disappointed. The view was almost completely obstructed by a large ESPN cameraman directly in front of me. He blocked 80 percent of my view. (I have a photo.) The game was completely sold out. We tried watching the game...
I've been dating my boyfriend for two years. When our relationship began, I was completely dedicated to him, and he was a complete jerk who fooled around with me more than three times. We both realized it was because we never communicated. Since then we've become best friends and built a strong relationship. However he ogles other women while I'm with him, and it hurts. During one of the times we were broken up, he allowed me to read his journal which explained what he thinks about when he...
Cathy Balsewich's travel advisor offers her a $200 resort credit at a hotel in the Turks & Caicos. Why doesn't it work -- and who is responsible? I wanted to book a trip to the Turks & Caicos last year. My travel advisor recommended Apple Vacations and said it had a promotion that offered a $200 resort credit. I booked the trip, but when we checked out, a hotel representative said the $200 credit was not valid. It had expired the month before we traveled. Apple eventually offered us a $200...
When Alaina Chargois orders an outfit from an online marketplace called Afrikrea, she receives the wrong item. But after she returns it, the merchant doesn't respond -- and it won't refund her $230. What should she do? I ordered a custom outfit from Afrikrea, an online market that sells clothing, jewelry, art, and accessories. I received the shipment, but it wasn't the pattern I ordered and didn't fit. I contacted the seller, who did not respond until I sent an email that the return package was...
I am 22 and the oldest of four children. I have a brother, 17, who is the second oldest. He's been in a "committed relationship" with a girl, also 17, for over two years. However, he is currently speaking on the phone with other girls and going on dates with them. Once a school friend told my brother's girlfriend he was seeing another girl. My brother's girlfriend came to my house, took my brother to the other girl's house, and confronted them both. My brother denied everything and painted...
When Aerolíneas Argentinas changes Christina Skinner's flight schedule by nine hours, she asks the carrier to cancel her ticket and issue a refund. Its response: silence. What should she do? I'm having a problem with a flight refund and need your help. I recently booked a round-trip flight on Aerolíneas Argentinas from Miami to Buenos Aires. The flight was supposed to depart at 5:15 p.m. I received an email from the airline two months before my departure advising me that the flight was now going...
