McKenzie River Reflections - Make the McKenzie Connection!

Cornelia Spiegel asks for and receives a refund for a coat from Saks.com. Then the company charges her for it again. Can she get her money back? Q: I bought a coat from Saks.com last fall. I returned the item, Saks.com confirmed the return and...

My husband and I have tickets to see a Ron White show in Minneapolis. We bought the tickets through Ticketmaster. The event has been rescheduled twice because of COVID-19. When we bought the tickets in early 2020, the event was in April 2020, then...

Daniel Quinn-Shea's airlines cancel his flights to Lisbon during the pandemic. But Ovago, his online agency, is taking its time with a refund. Q: I booked four airline tickets from Seattle to Lisbon from Ovago, an online travel agency in December...

Daniel Quinn-Shea’s airlines cancel his flights to Lisbon during the pandemic. But Ovago, his online agency, is taking its time with a refund. Q: I booked four airline tickets from Seattle to Lisbon from Ovago, an online travel agency in December...

I canceled my Sears layaway order. Where's my refund? When Aaron Lasenyik cancels his Sears appliance layaway order, the company stalls on a refund. How can he get his money back? Q: I've been trying to get a refund from Sears for months. I had put...