McKenzie River Reflections - Make the McKenzie Connection!

Articles written by Christopher Elliott

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PROBLEM SOLVED - Jan. 20

Tricia Lewis cancels a Dave Chapelle and Joe Rogan show in New Orleans because of surging COVID cases. Vivid Seats refuses her request for a refund. Is there a way to get her money back? I'm trying...

 

TRAVEL TROUBLESHOOTER - Jan. 20

When Kim Josund cancels her trip to Iceland, she believes she's entitled to a full refund. Why are her hotel and dive operator refusing? I had to cancel a trip to Iceland when my fully vaccinated...

 

Travel Troubleshooter, - Jan. 13

Why did Kate Syverson's rent just go up by $157 a month? And why is her apartment manager threatening to take her to court if she won't pay $1,048 in back rent? I'm hoping you can help me with a...

 

Problem Solved, - Jan. 13

When Jennifer Waters changes her vacation location, her online agency drops the ball. How can you get Orbitz to fix a botched reservation change? We had a vacation to Tahiti booked through Orbitz. My...

 

PROBLEM SOLVED - Jan. 6

Linda Popky can't make her rescheduled Eagles concert. But Ticketmaster won't offer a refund. Is there a way to get her money back in the long run? In October of 2019, I bought tickets for the Eagles...

 

TRAVEL TROUBLESHOOTER - Jan. 6

When Noreen O'Donnell books a hotel stay at Legoland New York Theme Park & Resort, she's promised that it includes theme park tickets. So why does she have to pay extra for them? I booked a visit to L...

 

PROBLEM SOLVED - Dec. 30

Lynne Larkin wants a refund or credit for tickets to an NFL game she purchased through Ticketmaster. The reason: The stadium changed its health protocols. But is that a valid reason? I'm trying to...

 

TRAVEL TROUBLESHOOTER - Dec. 30

Kay Nelson's Canadian rail tour gets canceled after the pandemic outbreak. But the tour operator has given itself permission to keep her money and offer only an expiring voucher. Can she get a refund...

 

TRAVEL TROUBLESHOOTER - Dec. 23

TJ Cain is on the hook for two Uber rides she never took. How can she persuade the company to give her a refund? Uber charged me for two trips from Katy, Tex., to Houston that I didn't take. The charg...

 

PROBLEM SOLVED - Dec. 23

Joe Herman decides to try a new airline called Breeze Airways to fly from Hartford to Charleston, S.C. But on his return, the carrier leaves him behind. Is he owed anything? My wife and I flew our...

 

TRAVEL TROUBLESHOOTER

Beth Tananbaum cancels her Hawaii vacation at the height of the pandemic. But Hotels.com will only offer her a voucher for her accommodations -- and it's about to expire. Can she get a refund? I...

 

PROBLEM SOLVED

When Joshua Rome cancels his dishwasher order from Sears, he hopes for a full refund. But the company wants to issue a partial credit. Can it do that? I need your help. I ordered a dishwasher from...

 

PROBLEM SOLVED - Dec. 9

Todd Brown's mattress order arrives in pieces from Amerisleep. After waiting months, he just wants a refund. Is that allowed? I ordered a king mattress and frame and paid $3,400 almost three months...

 

TRAVEL TROUBLESHOOTER - Dec. 9

When Frontier Airlines cancels Kristy Heer's flight from Minneapolis to Denver, it promises her a prompt refund. So where's her money? Frontier Airlines canceled my flights from Minneapolis to Denver...

 

PROBLEM SOLVED - Dec. 2

After the Schitt's Creek reunion tour is canceled, Lori Glazer wants a refund for her tickets. But Tickets-Center.com is only offering a credit. Can it do that? In March 2020, I bought two tickets to...

 

TRAVEL TROUBLESHOOTER - Dec. 2

Matt Oyen drops off his Thrifty rental car less than four miles from the right place. The cost: $932. Is that fair? I'm contacting you about a $932 fee added to my car rental bill by Thrifty. The fee...

 

PROBLEM SOLVED - Nov. 25

When Scenic River Cruises cancels Winston Bateman's Danube river cruise vacation, his travel agent offers a refund. But it's been months and he's still waiting. My wife and I have been trying to get...

 

TRAVEL TROUBLESHOOTER - Nov. 25

When Delta Air Lines reschedules Terry Kulka's flight, she wants a refund. But the airline will only offer a credit. Who's right? I had a confirmed round trip flight from San Francisco to New York on...

 

TRAVEL TROUBLESHOOTER - Nov. 11

After Delta Air Lines cancels Alan Rubin's flights to Greece, the airline says it issued a prompt refund to his travel agency. Why won't Skylux Discount Travel pass the money along to him? My wife...

 

PROBLEM SOLVED - Nov. 11

The freezer section of Lorra Manuel's new Kenmore Elite refrigerator doesn't work. She wants a replacement, but Sears and a subcontractor called Transformco are taking their time with her case. How...

 

PROBLEM SOLVED - Nov. 4

Chrissie Klinkowski returns her CBD gummies to Green Ape CBD. But the company is taking its time with the refund and wants to charge her a $5 restocking fee. Can it do that? I have a problem with Gree...

 

PROBLEM SOLVED - Oct. 28

After Ekaterina Quinones returns her merchandise to T.J. Maxx, it agrees to a full refund. Then it fails to repay the money. What's going on? I recently bought a clothing item online from T.J. Maxx...

 

TRAVEL TROUBLESHOOTER - Oct. 28

Air France canceled Jim Shea's flight during the pandemic. But he's been waiting a year for a refund. Where is it? Last year, I bought tickets to fly from San Francisco to Stockholm on Air France. I b...

 

TRAVEL TROUBLESHOOTER

Singapore Airlines promises Rebecca Engelmann a refund for the flights she canceled during the pandemic. She decides to file a credit card dispute. Then things get complicated. Is there a way out? My...

 

TRAVEL TROUBLESHOOTER

When Susan Danner cancels her Ireland tour after the COVID-19 outbreak, the operator promises a prompt refund. That was a year ago. Where's her money? Last year, I reserved a tour through Paddywagon,...

 

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