McKenzie River Reflections - Make the McKenzie Connection!

Articles written by Christopher Elliott

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Judy Lambert files an insurance claim with her Chase Sapphire Reserve card after canceling her snorkeling trip to Cuba. But four months later, she's still waiting for her $15,194 check. Will she ever...

 

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Svetlana Milina receives a surprise $80 cleaning bill from Lyft after a seven-minute ride. But Lyft won't tell her what she did to deserve it. I recently took a seven-minute ride on a Lyft in New...

 

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When Robert Cipriani returns his Avis minivan, he expects to pay $1,770. Instead, Avis charges him twice. What happened -- and how can he get his money back? I rented a minivan for 37 days with Avis...

 

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Joy Wills' dishwasher doesn't work. Her extended protection plan purchased through Lowe's isn't working, either. It's been six months -- will she ever get a working appliance? I'm having difficulty ge...

 

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Leslie Azor's new Natuzzi sofa set is coming apart. The company keeps sending a repairman to her home, but so far, he hasn't been able to fix the furniture. Can she get a refund? I bought a Natuzzi...

 

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Edward Marks buys a "cancel for any reason" protection plan for his cruise. But when he has to cancel, he finds that it's worthless. What went wrong? I had to cancel my American Cruise Lines cruise...

 

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When Budget charges Russ DeVries $450 for a pet cleaning fee on his rental, he has a problem paying: He doesn't have a dog. Can he get this charge removed? Budget charged me a $450 cleaning fee for a...

 

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Manuel Harris's microwave oven stops working. Fortunately, it's still under warranty. Unfortunately, Frigidaire won't honor the warranty. What can he do? bought a two-year warranty contract for my...

 

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Steven Pearson's Whirlpool refrigerator doesn't work. It's also leaking and has caused $4,200 in damage to his kitchen floor. Why won't Whirlpool respond to his request for help? I need help with a Wh...

 

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When Vivian Glassman's refrigerator stops working, a Sears technician refuses to service the appliance. The reason? It's not in the kitchen. Does she still have to pay $75 for the service call? I...

 

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Almost a year after another driver rear-ends his Hertz rental, Michael Edgar receives a demand for an additional $658. How can he get the company to drop the bill? I rented a car from Hertz more than...

 

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When American Airlines cancels the last leg of Sandy Burchett's flight, it offers to cover the cost of her next flight. So what's with the $1,147 charge on her credit card? I have a problem with an...

 

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Vanessa Wilkins is trying to get a refund from Live Nation for her Muna concert tickets. But it's been four months, and the company can't help her. Or can it? I've been trying to get a refund for...

 

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Melissa Smithers' flight credits on American Airlines have expired. But wait! Doesn't she have a screenshot of the vouchers showing that she still has a few months? My family and I planned a trip to...

 

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When Chris Skaggs checks into his vacation rental, he finds it uninhabitable. But can he get a refund of his Marriott Bonvoy points, which he used to make the reservation? I recently rented a condo...

 

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Airbnb suspends Maksym Bidnychenko's account, but it won't tell him why. Now it won't even respond to him. Is there any way to get his account reinstated? I had to leave Russia because of my...

 

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Hertz sends Marcus Hall a 10-year-old bill. But it can't substantiate the $6 charge. Now he's on the Do Not Rent list. Can I help him untangle this? I recently received a $6 bill from Hertz for toll...

 

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Sam Maniar buys a travel insurance policy through Vrbo. But when he tries to file a claim, he discovers he has no insurance. Is he still covered? I paid for a vacation rental in Paradise Island in...

 

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When KLM cancels Eric Aird's flight, Expedia promises him a refund. But months later, there's no sign of his $427. And no one can help him find it. Is the money gone? I booked a KLM flight through...

 

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After Ralph Pack buys several appliances from LG, he submits a request for a rebate. But LG doesn't recognize his serial number. His deadline for submitting the rebate is tomorrow. Is his $500 out...

 

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After American Queen changes its COVID protocols, Patricia Voorhees Furlong and her husband want to skip their river cruise. Is that allowed? Or will they lose $7,858? My husband and I have a cruise...

 

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John Hudson's Samsung electric stove doesn't work. And Samsung can't diagnose the problem. Does he deserve a refund? QI have a problem with my Samsung electric stove, and I hope you can help me. The...

 

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Kay Talley returns a component of her Samsung 980 back to the company. The company receives it -- and then does nothing. Is she entitled to a refund or a return? I purchased a Samsung 980 Pro SSD...

 

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When Theodore Schmiechen cancels his Delta flight, he receives credits for future travel. But the credits don't work, and the airline is making it difficult to book a new flight. What should he do? I...

 

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When Michelle Marshall's Turo rental gets repossessed, the car-sharing company offers her a partial refund. But what about her son's expensive epilepsy medication? Is Turo responsible for that? I...

 

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