Articles written by Christopher Elliott
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When Benjamin Eckstein shows up at the airport for his flight from Boston to San Jose, his airline says he doesn't have a ticket. Whose fault is this mess, and how does he clean it up? Last August, I...
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It’s a problem as old as the Tower of Babel: How do you communicate with others when you don’t speak their language? Anna-Marie Cartagena found herself in this situation on a recent visit to a...
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When Olga Levy returns a Gucci bag to TJ Maxx, she expects a prompt refund. Instead, the company stalls. What's going on? I placed my order from TJ Maxx last year, and I paid via PayPal credit. I...
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When Jim LoScalzo's Vrbo host cancels his booking 24 hours before he checks in, he has to move to a hotel. Will Vrbo refund his bill? Our Vrbo host canceled our reservation less than 24 hours before...
TRAVEL TROUBLESHOOTER
When Charysma Adams shows up at her Vrbo rental for a one-night stay, the access code doesn't work. But when she asks for a refund, the owner blocks her. Can she get her money back? I booked a Vrbo...
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Ken Engelman buys a camcorder online but receives a cloth purse instead. Can PayPal help him get his money back? I recently bought a professional camcorder online. I received a small cloth purse...
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When Jina Lee cancels a United Airlines flight, the airline promises her a credit. She never gets it. What does the company owe her? I recently canceled a United Airlines flight from San Francisco to...
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Melissa Crespo receives a $2,060 ticket credit when she cancels her flights to Frankfurt. But now her online agency has told her she can only use 25 percent of the credit at a time. Can it do that? I...
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Something went wrong with Christine Miller's solar panels. Now the company that was supposed to install them has sent her a bill. Does she have to pay? I have a situation with Sunrun, a company that...
TRAVEL TROUBLESHOOTER
After Claudia Lockwood returns her rental to Avis, the company broadsides her with a $4,228 bill for 34 more days on the car. Can it do that? I rented a car recently from Avis and dropped it off at Tw...
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Jannick Vielleuse moved from Canada to the United States. Somewhere along the way, Airbnb banned her. How can she get unbanned? I'm locked out of my Airbnb account. I saw an article where you helped...
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When Virginia Cepero returns two chairs to Pottery Barn, the company doesn't fully refund her. One year later, she's locked in a battle with the company and Capital One. Is there a way out? I ordered...
TRAVEL TROUBLESHOOTER
Only my closest friends know that I'm not the most organized traveler. It's a secret I've managed to hide pretty well. But when I tried to check into a hotel in Cape Town, South Africa, recently, the...
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When Michelle Fiorelli wins a battery-powered toy car in hotel sweepstakes, she looks forward to receiving her prize. But almost four years later, she's still waiting. Will she ever get it? In 2019,...
TRAVEL TROUBLESHOOTER
When Benn Karne's flight gets canceled after the COVID outbreak, Aegean Airlines eventually refunds one of his tickets. But what about the other one? And why is it taking so long to resolve his case?...
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When Douglas Himberger buys tickets on Vivid Seats to a Jerry Seinfeld show, he never imagines that the comedian would reschedule his performance three times because of the pandemic. Can he get a refu...
TRAVEL TROUBLESHOOTER
When Lufthansa cancels Raymond Menna's flight, it takes four months for a refund. But his wife's refund is still missing. How can he get his money back? Lufthansa canceled a flight for my wife and me...
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Wendy Schlessinger receives skincare products from Rodan + Fields that she didn't order. Should she dispute the charges on her charge card? Or is there a better way to get her money back? Rodan +...
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Christine Schaefer cancels her Frontier Airlines tickets after her sister dies. Her online agency offers a refund, but the airline wants to keep her fees. Can it do that? I booked flights on Frontier...
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After a pandemic flight cancellation, Waleska Abreu has waited almost two years for a refund from Corsair International and her online agent, Flight Network. Is her money lost forever? I need your hel...
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When Lufthansa changes Gabriele Stahl's flight from San Francisco to Munich, she tries to modify her itinerary. Now the airline has presented her with a bill for an extra $1,360. Can it do that? Last...
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Before Tom Moran buys his 58" Samsung Smart TV, he asks a representative if the unit is compatible with the MLB app. Samsung says it is -- but it isn't. Does he deserve a refund? I went on Samsung's w...
TRAVEL TROUBLESHOOTER
Katherine Spokes has been waiting almost two years for a refund on her Britrail England Flexi Passes. Why won't her travel agency process her refund? In February 2020, I bought two Britrail England...
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Mark Kovac pays for three tickets to an NBA game but receives only two from Vivid Seats. Where's the third ticket, and can the company make the assist before game time? I ordered and paid for three...
TRAVEL TROUBLESHOOTER
When SriLankan Airlines cancels the flights for Joseph Obiora Ezezue's wife and son, he requests a refund. But the airline refers him to his I purchased two airline tickets from GotoGate for my wife...
