Make the McKenzie Connection!
Make the McKenzie Connection!
Sorted by date Results 1 - 25 of 249
When Joel Revill's ticket purchase on Iberia doesn't go through, a representative advises him to dispute the purchase on his credit card. But now he doesn't have a valid ticket. What should he do? I purchased a ticket from Boston to Madrid on Iberia Airlines through its website but didn't receive confirmation. When I called Iberia, an agent told me he couldn't see the purchase and advised me to dispute the charge with my credit card company, which I did a week later. On the same day, I received...
Kathleen Sullivan has $4,000 in fraudulent charges on her Citi Costco Visa. Why won't Citibank help her? I've had 20 fraudulent charges on my Citibank account, and I need your help removing them. The charges happened six months ago, and they were all for an online travel agency called Agoda. I immediately notified Citi and Agoda. Citi issued me a new card, but the fraudulent charges continued. It took four new cards before the charges stopped. The charges were all for hotels in and around...
Janet Stevens has two vouchers for a furniture purchase at Macy's. Why is Macy's refusing to honor them? I bought furniture from Macy's in San Mateo, Calif., over five years ago. I paid for Macy's Worry No More Great Give Back warranties on the sofa and chair. I made no claims during the five-year warranty period, which entitles me to a refund of the full warranty cost. I applied for and was sent two vouchers totaling $396, which could be applied to another furniture purchase from Macy's. I...
Michael Roehricht needs a repair invoice from Enterprise to file a claim with his car insurance company. Why won't the company send him the paperwork? I need your help with an insurance claim. I recently damaged a car I rented through Enterprise while in Germany. In summary, my car insurance company has been requesting a repair invoice from Enterprise for the last two months to close the claim and determine how much to pay them. Enterprise wrote that they would not share additional documentation...
A day before Satrupa Kagel's flight from Tokyo to San Francisco, she finds out American Airlines canceled her ticket. Is she on the hook for the $3,548 she had to spend for a last-minute ticket? I'm an American Airlines frequent flier, and I recently booked an award ticket with Japan Airlines, an American partner, from New Delhi to Haneda, Japan, and on to San Francisco. A few days before my flight, I called American Airlines to upgrade the Japan-to-U.S. leg to business class. Unfortunately,...
Amazon has removed all of Susan Deonier's product reviews from the platform, but it won't say why. Is there any way to get these comments restored? I recently received an abrupt, robotic removal of hundreds of customer reviews I've posted on Amazon since 2018. I've also been blocked from posting new reviews. Amazon did not give me a specific reason for this action, and I've received no response to my respectful inquiries from any human at Amazon, including two letters I sent to the Amazon...
Tracy Joselson and her husband booked a Windstar cruise with a promised all-inclusive package. But then the cruise line takes away the package. Can they cancel their cruise? While my husband and I were on a recent Windstar cruise, we made reservations with the onboard cruise coordinator for a seven-night cruise to Costa Rica and Panama next year. As an incentive to sign up for a future cruise, the coordinator promised an additional shipboard credit of $100 per person, and at no extra cost, an...
Leah Davidson returns her iPhone 11 to a third-party seller on Amazon. But the seller claims the box is empty. Does she still get her money back? I recently bought an iPhone 11 through a third-party seller on Amazon. I returned the phone via UPS, and I have a receipt that verifies the package was delivered. The seller claims it received an empty box. I've shown the seller my receipt, which says there was a phone in the box. The third-party seller keeps asking Amazon to intervene. But Amazon...
Leigh Roberts and her wife book an extra seat on a trip from Orlando, Fla., to Venice, Italy. But United resells the seat to another passenger. Can Roberts get a refund? I booked three nonrefundable airline tickets for my wife and me on United Airlines to fly from Orlando to Rome. United resold the middle seat between us on three of the five flights. I asked for a refund, but United is telling me I can't get my money back since I purchased nonrefundable tickets. But how can they resell the...
I am going back and forth with emails and keep getting an automated message about what I said before. I called Amazon, and a representative promised to share my information with the department handling lost freight forwarder information. She said the department would get back to me in 24 to 48 hours. I have heard nothing from Amazon. Have you ever dealt with a situation like this? Can you give me some guidance on this matter? Mirella Veen, Retreat Estate, St. Maarten This is the first case invol...
A travel insurance app may be the last place you'd look when you're concerned about safety. But for experienced travelers, it is becoming a first stop. Take Rasa Urbonaite, who always relies on the Allianz travel insurance app when she travels. It supplies her with safety information about her destination, including places to avoid and notifications of any potential dangers. "My first concern when traveling alone is safety," says Urbonaite, the chief marketing officer for a wedding planning...
Why is Quest Diagnostics sending Maria Jacobson a $3,437 bill for her blood test? Her insurance company should cover it -- or should it? In 2022, I went to a Quest Diagnostics location in Issaquah, Wash., for a blood screening test. At the time, I gave an employee my health insurance information. Quest Diagnostics sent me a bill for $3,437. It looks like they didn't use my health insurance information, so I was billed for the full amount. I have contacted Quest Diagnostics repeatedly to get...
Catriona Garry misses her flight from Edinburgh to Boston because there's only one ticket agent at the airport. Can she get $1,200 in rebooking fees refunded? I missed my flight from Edinburgh to Dublin because of Aer Lingus’ lack of staffing. There was just one member of its Edinburgh airport staff to check in passengers for all flights that day. This complete lack of personnel resulted in me and more than 20 other passengers waiting over three hours in line to check-in. We all missed our f...
Where's the nightstand Inna Zaychik ordered from Amazon? The company says it's been delivered, but she doesn't have it. Can she get a refund? I ordered a nightstand on Amazon recently, but it was never delivered. I never even got a confirmation email that it was delivered or an image of the package. An Amazon representative confirmed in an online chat that the delivery status was changed to "delivered" by mistake. Yet an Amazon account specialist now claims that it was delivered and refuses to...
When ITA Airways changes Rocco De Mella's plane from Miami to Rome, he loses the seat upgrade he bought. An airline representative promises him a prompt refund. But six months later, the airline still has his money. I flew from Miami to Rome on ITA Airways recently with my wife. I paid an extra $160 for two upgraded seats. ITA Airways changed the type of aircraft, so we were downgraded to economy class. When we checked in, an ITA Airways representative promised we would get a refund. He gave us...
Deirdre Stewart orders six bras online but receives only two -- plus a "hideous" shower curtain. Will PayPal's protection plan help her? I ordered six bras online recently and paid with PayPal. I received two bras that were four sizes too big and a hideous shower curtain. I have been waiting for six weeks for PayPal to refund my money through the PayPal Purchase Protection plan. I’ve supplied every piece of documentation required. I have emailed, messaged, and spoken on the phone with PayPal c...
Carolyn Allen's window seals are melting. And now her door handles are corroded too. Can she get them replaced? And if so, how long should it take? I'm having a problem with a local company, FAS Windows & Doors. In April 2013, I hired the company to install double-paned, hurricane-resistant windows and doors throughout our whole house. But in 2022, we noticed that the seals in the inset mini blinds were melting. I contacted the service department and spoke to a representative, who said the...
Enterprise charges Josephine Donatelli $515 after it discovers a missing head restraint in a rental vehicle. But was it her rental vehicle? Enterprise Rental Car in Munich has charged me for damage to the car I rented last year. But I returned the car exactly as I rented it. Enterprise sent me a letter with a claim more than a month after I returned the car. I wasn’t expecting this email and didn’t read it. A month later, Enterprise charged my credit card $515. Not knowing what the charge was...
After John Bernath cancels his flight from Amman, Jordan, to Tel Aviv, a Booking.com representative promises him a full refund. So why has he received nothing? Last year, I bought two roundtrip flights from Amman, Jordan, to Tel Aviv through Booking.com. The tickets on Royal Jordanian Airlines were refundable. In November, I called to cancel my tickets and spoke with a Booking.com representative, who said I would get my money back, minus a cancellation fee of about $16, in about two weeks. Two w...
When AT&T cancels Jacob Flores' phone by mistake, he loses his trade-in credits. Now, he can't get them back. What should he do? AT&T canceled my phone by mistake, and I've lost my trade-in credits. The company fixed the problem and ended up crediting me for the full amount of the phone that had to be paid off. But I ended up paying off the balance of another phone. After all of this, the representative who helped me assured me that I would not lose my monthly trade-in credit as long as I didn't...
When United Airlines cancels her husband's flight, it promises Maxine Biggs a prompt refund. So why is she still waiting for her $1,751 six months later? I booked a flight from Salt Lake City to Geneva for my husband through Booking.com. The flight was on United Airlines. United Airlines canceled the flight the night before and offered us a refund. United sent the refund to Booking.com three months later. When I call Booking.com, I just get the runaround and am told they will "look into it." I...
Glen Hartness books the wrong night at a La Quinta hotel through the Priceline app. Why won't Priceline refund the erroneous booking? I'm trying to get a refund from Priceline for a booking that, on the surface, appears to not be eligible for a refund. However, it is hard for me to believe that Priceline can keep my money for this mistake. Here's what happened: I booked a room at a La Quinta Hotel in Austin, Texas, for one night. While at the hotel that night, I decided to extend my stay...
Craig McAllister can't see most of his baseball games in Port St. Lucie, Fla. Does he deserve a refund from SeatGeek? I paid SeatGeek $524 for front-row tickets for a spring training game between the Mets and Yankees in Port St. Lucie, Fla. When I got to my seat, I was extremely disappointed. The view was almost completely obstructed by a large ESPN cameraman directly in front of me. He blocked 80 percent of my view. (I have a photo.) The game was completely sold out. We tried watching the game...
Cathy Balsewich's travel advisor offers her a $200 resort credit at a hotel in the Turks & Caicos. Why doesn't it work -- and who is responsible? I wanted to book a trip to the Turks & Caicos last year. My travel advisor recommended Apple Vacations and said it had a promotion that offered a $200 resort credit. I booked the trip, but when we checked out, a hotel representative said the $200 credit was not valid. It had expired the month before we traveled. Apple eventually offered us a $200...
When Aerolíneas Argentinas changes Christina Skinner's flight schedule by nine hours, she asks the carrier to cancel her ticket and issue a refund. Its response: silence. What should she do? I'm having a problem with a flight refund and need your help. I recently booked a round-trip flight on Aerolíneas Argentinas from Miami to Buenos Aires. The flight was supposed to depart at 5:15 p.m. I received an email from the airline two months before my departure advising me that the flight was now going...
