McKenzie River Reflections - Make the McKenzie Connection!

Judy Lambert files an insurance claim with her Chase Sapphire Reserve card after canceling her snorkeling trip to Cuba. But four months later, she's still waiting for her $15,194 check. Will she ever...

Svetlana Milina receives a surprise $80 cleaning bill from Lyft after a seven-minute ride. But Lyft won't tell her what she did to deserve it. I recently took a seven-minute ride on a Lyft in New...

When Robert Cipriani returns his Avis minivan, he expects to pay $1,770. Instead, Avis charges him twice. What happened -- and how can he get his money back? I rented a minivan for 37 days with Avis...

Joy Wills' dishwasher doesn't work. Her extended protection plan purchased through Lowe's isn't working, either. It's been six months -- will she ever get a working appliance? I'm having difficulty ge...

Leslie Azor's new Natuzzi sofa set is coming apart. The company keeps sending a repairman to her home, but so far, he hasn't been able to fix the furniture. Can she get a refund? I bought a Natuzzi...

Edward Marks buys a "cancel for any reason" protection plan for his cruise. But when he has to cancel, he finds that it's worthless. What went wrong? I had to cancel my American Cruise Lines cruise...

When Budget charges Russ DeVries $450 for a pet cleaning fee on his rental, he has a problem paying: He doesn't have a dog. Can he get this charge removed? Budget charged me a $450 cleaning fee for a...

Manuel Harris's microwave oven stops working. Fortunately, it's still under warranty. Unfortunately, Frigidaire won't honor the warranty. What can he do? bought a two-year warranty contract for my...

Steven Pearson's Whirlpool refrigerator doesn't work. It's also leaking and has caused $4,200 in damage to his kitchen floor. Why won't Whirlpool respond to his request for help? I need help with a Wh...

When Vivian Glassman's refrigerator stops working, a Sears technician refuses to service the appliance. The reason? It's not in the kitchen. Does she still have to pay $75 for the service call? I...

Almost a year after another driver rear-ends his Hertz rental, Michael Edgar receives a demand for an additional $658. How can he get the company to drop the bill? I rented a car from Hertz more than...

When American Airlines cancels the last leg of Sandy Burchett's flight, it offers to cover the cost of her next flight. So what's with the $1,147 charge on her credit card? I have a problem with an...

Vanessa Wilkins is trying to get a refund from Live Nation for her Muna concert tickets. But it's been four months, and the company can't help her. Or can it? I've been trying to get a refund for...

Melissa Smithers' flight credits on American Airlines have expired. But wait! Doesn't she have a screenshot of the vouchers showing that she still has a few months? My family and I planned a trip to...

When Chris Skaggs checks into his vacation rental, he finds it uninhabitable. But can he get a refund of his Marriott Bonvoy points, which he used to make the reservation? I recently rented a condo...

Airbnb suspends Maksym Bidnychenko's account, but it won't tell him why. Now it won't even respond to him. Is there any way to get his account reinstated? I had to leave Russia because of my...

Hertz sends Marcus Hall a 10-year-old bill. But it can't substantiate the $6 charge. Now he's on the Do Not Rent list. Can I help him untangle this? I recently received a $6 bill from Hertz for toll...

Sam Maniar buys a travel insurance policy through Vrbo. But when he tries to file a claim, he discovers he has no insurance. Is he still covered? I paid for a vacation rental in Paradise Island in...

When KLM cancels Eric Aird's flight, Expedia promises him a refund. But months later, there's no sign of his $427. And no one can help him find it. Is the money gone? I booked a KLM flight through...

After Ralph Pack buys several appliances from LG, he submits a request for a rebate. But LG doesn't recognize his serial number. His deadline for submitting the rebate is tomorrow. Is his $500 out...

After American Queen changes its COVID protocols, Patricia Voorhees Furlong and her husband want to skip their river cruise. Is that allowed? Or will they lose $7,858? My husband and I have a cruise...

John Hudson's Samsung electric stove doesn't work. And Samsung can't diagnose the problem. Does he deserve a refund? QI have a problem with my Samsung electric stove, and I hope you can help me. The...

Kay Talley returns a component of her Samsung 980 back to the company. The company receives it -- and then does nothing. Is she entitled to a refund or a return? I purchased a Samsung 980 Pro SSD...

When Theodore Schmiechen cancels his Delta flight, he receives credits for future travel. But the credits don't work, and the airline is making it difficult to book a new flight. What should he do? I...

When Michelle Marshall's Turo rental gets repossessed, the car-sharing company offers her a partial refund. But what about her son's expensive epilepsy medication? Is Turo responsible for that? I...