Make the McKenzie Connection!

Articles written by Christopher Elliott


Sorted by date  Results 1 - 25 of 216

  • Road Scholar refund: She wants her business class ticket back

    Christopher Elliott|May 16, 2024

    British Airways canceled Maureen Kelleher's flight from Cairo to Boston and rebooks her on a different airline. But it also downgrades her from business class to economy class. Is she entitled to a refund? I just completed a Road Scholar trip to Egypt. But on the trip home, British Airways canceled my flight four hours before its scheduled departure. My ticket on British Airways was in business class, but British Airways rebooked me on Egyptair in a leftover seat at the back of the plane in...

  • Budget car rental cleaning fee problem: That's not my vehicle!

    Christopher Elliott|May 9, 2024

    After Budget finds animal hairs in Bernard Sia's rental car, it charges him a $125 cleaning fee. But Sia doesn't have a pet -- and that's not the only problem. Budget charged my credit card a fee of $125 after finding animal hair in a rental car that I returned. I do not have any pets, and the people I stayed with on my trip to Austin, Texas, do not have any pets. I asked for a damage report. It is not clear how they determined that what they found was animal hair. Additionally, they made the...

  • Help! My GE appliances are all malfunctioning at once!

    Christopher Elliott|May 9, 2024

    None of Jacquelyn Smith's appliances work properly. Repeated visits by GE technicians have failed to fix the problems. What can she do? I ordered GE appliances during the pandemic, including a new range, refrigerator, and dishwasher. GE delivered them in February 2022. The range and refrigerator have malfunctioned since day one. The refrigerator froze food no matter what setting, and the range consistently burned and boiled food one notch above "low." I had three visits by GE technicians for...

  • Expedia said it refunded my tickets, but it didn't. What should I do?

    Christopher Elliott|May 2, 2024

    Keith Dawe has been waiting for his refund from Expedia since 2020. But neither the online agency nor his airline can find the missing money. Where is it? I need help getting a refund from Expedia. I booked two roundtrip Air Transat tickets from Toronto to Paris through Expedia back in 2020. I had to cancel the flights. Under the refund rules during the pandemic, Expedia said I could get my money back. Expedia said it would process the refund in a matter of weeks. I waited a few months, but the...

  • ParkWhiz said it didn't charge me for parking -- but then it did!

    Christopher Elliott|May 2, 2024

    When Grant Erwin tries to pay for parking at Seattle's waterfront, a website called ParkWhiz charges him $115 -- even though it claims his transaction didn't go through. Can he get a refund? A parking lot on Seattle's waterfront at the foot of Union Street ripped me off for over $115. When you park there, you have to go to a website called ParkWhiz and give them your credit card number. When I did that, the site told me very definitely the transaction did not go through. After repeated attempts,...

  • Amazon return problem: Why am I being charged again?

    Christopher Elliott|Apr 25, 2024

    After Isabel Barne returns two items to Amazon, the online retailer sends her a refund -- and then charges her for one of the items again. Can she get this fixed? I recently bought scuba equipment from Amazon. The items didn't fit properly, so I returned them a week later. Amazon instructed me to print return sheets and take both items to a UPS dropoff. UPS accepted the package and gave me a receipt. Amazon promptly issued refunds to my account for both items. A few weeks later, Amazon charged...

  • My trip to Iraq was canceled. Why can't I get my $7,590 back?

    Christopher Elliott|Apr 18, 2024

    When Diane Gottlieb's tour of Iraq is canceled, the tour operator offers her a voucher for a future trip. She wants a refund. Can she get her $7,590 back? I paid $7,590 for a Modern Mesopotamia tour to Iraq through MIR Corporation for last fall. l also purchased insurance from AIG Travel Guard at $766, which offered 100 percent coverage for trip interruption or cancellation. In October, just 14 days before the trip was supposed to start, I received a letter from MIR Corporation that they were ca...

  • Jiffy Lube ruined my car's engine. Why won't it pay for the repairs?

    Christopher Elliott|Apr 18, 2024

    The engine in Ali Cotton's Nissan Altima is damaged after he brings it to Jiffy Lube for an inspection. Does the company have to pay his $12,998 repair bill? I went to Jiffy Lube for an inspection. They somehow removed my oil plug and drained all my oil out, which ultimately ruined the engine. I had my car towed to the dealership, which confirmed that the oil plug was missing and the engine was ruined. The repairs on my 2016 Nissan Altima will cost $12,998. Can you help me get Jiffy Lube to...

  • Best Buy promised me a $150 refund. Now it won't pay!

    Christopher Elliott|Apr 11, 2024

    After the price of Francis Clark's dishwasher falls, Best Buy agrees to refund him $150. But now it won't pay. What's going on? I bought a Bosch dishwasher for $1,100 from Best Buy recently. A week later, Best Buy lowered the price of the dishwasher by $100 and a week later by another $50. I contacted Best Buy by chat and asked for a price match. It agreed to issue a refund during a chat session. Best Buy said it could take up to two credit card billing cycles, but after my second billing cycle,...

  • Vrbo promised to cover my $21,014 rental bill in Hawaii. Why won't it?

    Christopher Elliott|Mar 28, 2024

    When Cheryl Mander's Vrbo rental in Hawaii is uninhabitable, the rental platform agrees to cover her new accommodations. But then it backs out. What happened? My family and I recently rented a house through Vrbo for a vacation stay in Hawaii. When we entered the home, we were immediately hit with a strong smell of mold. Upon further inspection, we took pictures of black mold on the smoke detector, the pictures hanging on the walls, the shower stall, and the windowsills. One of the members of my...

  • AAA homeowner's insurance problem: They never told me I had to fix the roof!

    Christopher Elliott|Mar 28, 2024

    Jan Hustler lost her AAA homeowner's insurance because she didn't repair her roof on time. But the company didn't tell her about the requirement until it was too late. Can she get her insurance coverage back? Q: I recently received a notification from AAA, my home insurance company, that it would not renew my coverage for this year. The reason? The AAA underwriting department said my roof had "exceeded its useful life” and needed to be replaced by September. AAA said I could reapply for a h...

  • American Queen Voyages refund problem: What's a SkyMile worth?

    Christopher Elliott|Mar 21, 2024

    After American Queen Voyages changes Terrance Hardy's arrival port, the cruise line agrees to cover his additional flight expenses. But more than a year later, there's still no refund check. What's going on? My wife Judy and I booked a cruise on American Queen Voyages two years ago. The trip on the American Countess was scheduled to depart Chattanooga, Tenn., last fall. Four days before our departure, we received a notice from American Queen Voyages that our final destination had been changed...

  • I canceled my Sears dishwasher order. But where's my refund?

    Christopher Elliott|Mar 21, 2024

    Yilun Liu canceled her Sears dishwasher order three months ago. But the company is still holding her $540. Will she ever get a refund? I canceled a dishwasher order after Sears repeatedly delayed the delivery and installation. It's been two months, and I still have not received my refund for the canceled order. I've called, emailed, and chatted online with Sears, which repeatedly promised a refund in 7 to 10 days. Every time the ten days were up, I followed up because I still did not see the ref...

  • I paid an extra $1,796 to get to my cruise.

    Christopher Elliott|Mar 7, 2024

    After Elaine Simmons' flight reservation is lost, she pays an extra $1,796 to get to her NCL cruise. Why won't the cruise line help her recover the money? Q: I recently took a Western Mediterranean cruise with my family, which included flight arrangements made through Norwegian Cruise Line (NCL). On the morning before our scheduled departure, we tried to check in online, but the first leg of our flight was not showing up on the Delta Air Lines app. We contacted the NCL air department. A...

  • Help!

    Christopher Elliott|Mar 7, 2024

    Carolyn Hoke has been waiting more than a year for her refund from American Queen Voyages for a canceled cruise. Why is it taking so long -- and how can she speed up the process? I booked a seven-night river cruise from St. Louis to Minneapolis with American Queen Voyages. But it was canceled in November 2022. I requested a full refund, but as of today, I have not received it. The American Queen Voyages representatives are very apologetic when I call them. I've escalated my request to the...

  • I never ordered Uber One. Please help me get my money back!

    Christopher Elliott|Feb 29, 2024

    Diego Vega is signed up for Uber One. He has no idea how he's been enrolled in the monthly $9.99 membership, but he does know one thing: He wants to unenroll. But how? I received an offer and an unsolicited credit for an Uber One membership through Capital One. I never asked for it, and there is no way I can reject it. Now Uber is charging me $9.99 per month for something I didn't want, and what's worse, I can't cancel it because Capital One and Uber are unresponsive. Can you please help me...

  • Charged an extra $250 for a Thrifty car rental upgrade. Can I get that money back?

    Christopher Elliott|Feb 29, 2024

    When Leah Page picks up her rental car from Thrifty, it charges her a $250 upgrade fee. Can it do that without her permission? And how can she get a refund? I recently rented a car from Thrifty in Los Angeles. The car I had reserved was not available when I arrived, which I only learned after waiting over an hour in line! Thankfully, a kind agent found a car for me that was available, and I was able to get on my way. Unfortunately, it looks like Thrifty also increased the price of my rental by $...

  • I canceled my cruise, but my $19,148 credit card claim is lost at sea

    Christopher Elliott|Feb 22, 2024

    Brent Feinberg and his wife cancel their cruise after a medical emergency. Why won't their credit card cover their $19,148 loss? I'm having some trouble with a travel insurance claim for a cruise I purchased through my Chase Sapphire Reserve card. Last summer, I booked a Viking Cruise with my father and my wife. At the airport, my father suffered a medical emergency and had to be rushed to the hospital. We missed our cruise. Since I had purchased the cruise using my Chase Sapphire Reserve card,...

  • UPS lost my package. Why is Amazon still charging me?

    Christopher Elliott|Feb 22, 2024

    After UPS loses Vanessa Armendariz' return package to Amazon, she can't get her money back. Whose responsibility is this? And should she have to pay for someone else's mistake? I purchased three items from Amazon that I returned via UPS. UPS has admitted to losing my package in transit and said they will refund the money to Amazon. But Amazon has to file a claim first. Amazon is refusing to help me file that claim and will not give me my money. I have been very stressed over this whole situation...

  • TRAVEL TROUBLESHOOTER

    Christopher Elliott|Feb 15, 2024

    Nancy Epstein gets a repair bill for $3,000 after renting a Turo. But what's it for? And does she have to pay? My husband and I rented a Turo for a week while we were visiting San Diego. We paid for "minimum protection" just to be on the safe side. We did not take any photos of the car in the app before or after because we took great care of the car. The day after we returned the car, I received a bill from Turo claiming $3,000 in damages (which just so happens to be the most I would be...

  • PROBLEM SOLVED

    Christopher Elliott|Feb 15, 2024

    The touchscreen on Satoaki Omori's new HP laptop computer doesn't work, and the computer has been discontinued. Can he get a full refund -- or at least a repair? I recently had a very, very painful experience when I bought an HP Envy x360 2-in-1 laptop. I received it a few months ago, and the product was defective. The touch screen did not work. I wasted 40 hours on the phone with HP tech support but could not get a replacement screen. I finally sent it back to HP for repair. HP recently told...

  • TRAVEL TROUBLESHOOTER

    Christopher Elliott|Feb 8, 2024

    Dollar doesn't have the rental car Beth Bonness reserved in Atlanta, but that's not stopping it from charging her $82. Can it do that? And how does she get a refund? I recently rented a car from Dollar at the Atlanta airport. When I arrived at the airport, there was a four-hour wait for a car. There were no computer or weather issues. If I had continued waiting, I would have missed my wedding rehearsal. I tried to resolve the problem by calling the 800 number, but I could not. So I left and...

  • PROBLEM SOLVED

    Christopher Elliott|Feb 8, 2024

    Roy Gregston's Hoover Complete Steam Mop breaks down only a few months after he buys it from Amazon. Even though he has a three-year extended warranty, no one will cover it. What's going on? Last year, I purchased a Hoover Complete Steam Mop from Amazon. On that same order, I bought a three-year extended warranty from Asurion. The unit failed a few months later. I first contacted Asurion. A representative informed me that since the steam mop is still covered by the manufacturer’s warranty, A...

  • PROBLEM SOLVED

    Christopher Elliott|Feb 1, 2024

    Ronald Crossley's Hamilton Beach toaster oven doesn't work. And apparently, neither does the Hamilton Beach customer service department. How does he get this appliance fixed? I returned a Hamilton Beach toaster oven earlier this year because of functional and design problems that made it useless. Specifically, the upper element remains "on" in any mode and burns food. Before the return window passed, I emailed Hamilton Beach asking for at least a confirmation of their having received the...

  • TRAVEL TROUBLESHOOTER

    Christopher Elliott|Feb 1, 2024

    Evonne Hopkins books a room at a bed & breakfast that doesn't have a bathroom. Can she get her money back? I booked a room at a bed & breakfast in New Albany, Ind., through SuperTravel, an Expedia affiliate. When I arrived, I discovered the room didn't have an attached bathroom. You had to go downstairs to access the bathroom. The SuperTravel website did not tell us about this. We asked for a refund, but SuperTravel refused, citing its no-refunds policy. I contend that what we purchased was not...

Page Down