Articles written by Christopher Elliott
Sorted by date Results 1 - 25 of 164
By 
TRAVEL TROUBLESHOOTER
The vacation rental Carol Wilson books for her group through Vacasa is infested with rats and insects. Vacasa offers to refund one night. Can they get all of their money back? I planned a trip for a...
PROBLEM SOLVED
Leslie Luke orders dresses from an online store, but he never receives them. Why won't his credit card help him get a refund? Last summer, I ordered dresses from the Krismile online store. I paid $241...
TRAVEL TROUBLESHOOTER
American Airlines downgraded Thomas Sennett and his family to economy class on their flights from Boston to Phoenix. Why isn't it refunding the fare difference? Last year, my family and I had...
PROBLEM SOLVED
Samsung offers Joe King a refund for his home security starter kit but then refuses to pay him. Can it do that? I purchased a Samsung SmartThings ADT Home Security Starter Kit and accessories from...
TRAVEL TROUBLESHOOTER
What happened to Michael Kivel's refund from Avis? The company promised him his money after he had to cancel his car rental reservation. Is the money lost? I recently reserved a tour, which included a...
TRAVEL TROUBLESHOOTER
John Schwager has been waiting months for his travel insurance payment from Travel Insured International. What's the holdup? Last year, my wife and I booked a cruise with Seabourn Cruises, at a cost...
PROBLEM SOLVED
Angela Hoo orders a $200 gift card from Amazon, but it's stolen from her doorstep. Amazon offers a refund, but then it refunds the wrong card. How can she fix this? I ordered a $200 gift card with a...
TRAVEL TROUBLESHOOTER
Julie Schumer's return flight gets canceled during the Southwest Airlines meltdown in December. Southwest sends the money to her cruise line, but her cruise line won't refund her. What's going on? My...
PROBLEM SOLVED
After getting an oil change at Jiffy Lube, the engine on Ian Culhane's Subaru stops working. The likely culprit is a botched oil change, he says. Why won't Jiffy repair his car? I recently got an oil...
TRAVEL TROUBLESHOOTER
Noah Finkel thinks he might be on Alamo's dreaded Do Not Rent list, but he can't get a straight answer -- or rent a car. How do you find out? I recently rented a car from Alamo. I could make a...
PROBLEM SOLVED
When Jack Price tries to return his Google Pixel 6 phone to Amazon through UPS, the phone gets lost. Will he ever get his $518 back? I recently returned my Google Pixel 6 phone to Amazon through UPS....
TRAVEL TROUBLESHOOTER
Overseas Adventure Travel cancels Julie Brown's pre-trip excursion on her Costa Rica tour. But who will pay for her new airline ticket? The company says she's responsible, but is she? I booked a trip...
PROBLEM SOLVED
Susan Lennon's iPhone gets stolen in the mail, but Apple assures her she can use her AppleCare coverage on its replacement. So why is it asking her to sign up again for AppleCare? I've had an...
TRAVEL TROUBLESHOOTER
When Candace Welch returns her rental to Budget in Sioux Falls, S.D., the company bills her $2,133 for hail damage. Just one problem -- there was no hailstorm. Last spring, I rented a car from Budget...
PROBLEM SOLVED
When Russ Higgins and his family try to use CLEAR, a security screening service, to verify their identities at the airport, they find a long line and almost miss their flight. What does CLEAR owe...
TRAVEL TROUBLESHOOTER
Why did Airbnb ban Solange Reyner? The company won't tell her. But will it tell this consumer advocate? I recently received an email from Airbnb that it had removed my account from the platform....
PROBLEM SOLVED
Ryan Maietta orders an Arc A770 graphics card from Amazon. Instead, he gets a different card, an A750. How does he get this fixed? I recently ordered an Intel Arc A770 Graphics Card on Amazon. I paid...
TRAVEL TROUBLESHOOTER
When William Houck returns his rental car to LAX, Budget tries to charge him a fee for refueling and cleaning. But he brought the car back with a full gas tank, and it was clean. How can he fight...
PROBLEM SOLVED
Keith Cantrell's new refrigerator is making a loud buzzing sound. GE can't fix it, and Home Depot won't let him return it. What should he do? QI bought a GE refrigerator from Home Depot's website in...
TRAVEL TROUBLESHOOTER
Peter Holt prepays $66 for two checked bags on his Avianca flight from San Jose, Costa Rica, to Mexico City. Q: I booked two flights through GoToGate from San Jose, Costa Rica, to Mexico City and then...
PROBLEM SOLVED
When Robert Preuss tries to buy a Fisher-Price Power Wheels Dune Racer from Amazon, he can't complete the purchase. Amazon offers to fix the problem but then reneges, leaving him with a $304 bill. I...
TRAVEL TROUBLESHOOTER
After Debbie Schembri's brother dies, she cancels her Alaska vacation. Can she get a refund for her airline tickets? I had tickets on United Airlines to fly from San Jose to Anchorage last summer. In...
PROBLEM SOLVED
When Robertann Usher's home security company merges with ADT, he discovers he has a five-year contract with a higher price. Getting out will cost him $527. Is that legal? I have a problem with my ADT...
TRAVEL TROUBLESHOOTER
When IcelandAir changes Patricia Boyle's flights from Baltimore to Washington Dulles, she asks for a refund from her tour operator, IcelandAir Holidays. Why isn't it responding? I recently booked a va...
PROBLEM SOLVED
Joe Eckre has tickets to see Alan Parsons, but the artist has postponed the event. Can Eckre get a refund? I purchased a ticket to see Alan Parsons Live Project at Libbey Bowl in Ojai, Calif., in 2021...
