When Expedia fails to pay for Joanna Heath's return flight to Los Angeles, she must buy a new ticket. Now the online agency refuses to refund the new ticket. What gives? I recently booked a flight...

Myra Washington's Electrolux refrigerator doesn't work. In fact, it has never worked. Why won't the company repair it for her? I bought an Electrolux Side by Side refrigerator from Home Depot last...

After Maureen DiNafo cancels her vacation to Italy during the pandemic, she tries to get a refund for her prepaid shuttle from Civitavecchia to Rome. Why isn't the money coming through? I have a...

Greg Johnson orders a refrigerator from Sears, but it never arrives. When he tries to cancel, Sears keeps his money. Can he get a refund? I ordered a refrigerator from Sears three months ago. The...

After the COVID-19 outbreak, Brent Norgaard cancels his trip to the U.K. But why is his travel agency keeping the money for his BritRail passes? Last year, I bought a BritRail eight-day pass through...

Ticketmaster still owes Matthew Gerstman a $2,031 refund for a canceled Taylor Swift concert. A year later, he is seeing red. I had three tickets to a Taylor Swift concert in Inglewood, Calif., in...

When Anita Alexander's tour operator cancels her trip to Spain and Morocco, she wants a refund. But the company wants her to accept a credit. Who's right? A group of friends and I booked a tour to...