McKenzie River Reflections - Make the McKenzie Connection!

When Russ Higgins and his family try to use CLEAR, a security screening service, to verify their identities at the airport, they find a long line and almost miss their flight. What does CLEAR owe...

So I thought my life was perfect. Not just good, but flawless. I was living a fairy tale. I am a well-known chef in one of the great cities. I had bad luck dating and couldn't find the one, that is...

Why did Airbnb ban Solange Reyner? The company won't tell her. But will it tell this consumer advocate? I recently received an email from Airbnb that it had removed my account from the platform....

Ryan Maietta orders an Arc A770 graphics card from Amazon. Instead, he gets a different card, an A750. How does he get this fixed? I recently ordered an Intel Arc A770 Graphics Card on Amazon. I paid...

I don’t drive and have health problems. I have a friend who runs an under-the-table errand service. She is one of my closest friends, so I rely on her. I always give her sufficient money for her...

When William Houck returns his rental car to LAX, Budget tries to charge him a fee for refueling and cleaning. But he brought the car back with a full gas tank, and it was clean. How can he fight...

Keith Cantrell's new refrigerator is making a loud buzzing sound. GE can't fix it, and Home Depot won't let him return it. What should he do? QI bought a GE refrigerator from Home Depot's website in...

I'm at my wit's end. My wife of 20 years is leaving me. She said she is sick of me always talking to her. She says she doesn't care about money or anything else as long as she can get away from me. I...

Peter Holt prepays $66 for two checked bags on his Avianca flight from San Jose, Costa Rica, to Mexico City. Q: I booked two flights through GoToGate from San Jose, Costa Rica, to Mexico City and then...

When Robert Preuss tries to buy a Fisher-Price Power Wheels Dune Racer from Amazon, he can't complete the purchase. Amazon offers to fix the problem but then reneges, leaving him with a $304 bill. I...

I’ve been looking for so long to find someone to secretly talk to, to gain some insight, validation, or hope. My situation is the result of the choices I made, but I just need someone to hear me. I...

After Debbie Schembri's brother dies, she cancels her Alaska vacation. Can she get a refund for her airline tickets? I had tickets on United Airlines to fly from San Jose to Anchorage last summer. In...

When Robertann Usher's home security company merges with ADT, he discovers he has a five-year contract with a higher price. Getting out will cost him $527. Is that legal? I have a problem with my ADT...

Back when I was in grammar school, every once in awhile I would meet up with a girl my age and talk. Lisa never was around much, but she was always very sweet and nice. In 5th grade, she was assigned...

I need some advice, please! I've been married to the same man for 11 years. He's a nice person when he's not drinking. However, that isn't very often. He drinks on a daily basis. Sometimes it's four...

When IcelandAir changes Patricia Boyle's flights from Baltimore to Washington Dulles, she asks for a refund from her tour operator, IcelandAir Holidays. Why isn't it responding? I recently booked a va...

Joe Eckre has tickets to see Alan Parsons, but the artist has postponed the event. Can Eckre get a refund? I purchased a ticket to see Alan Parsons Live Project at Libbey Bowl in Ojai, Calif., in 2021...

I was recently looking through some old photos when I found some of an ex-boyfriend when he was a child. I remember him telling me at the time these were the only photos that exist of him as a child,...

Nicholas Butler gets charged $7,853 at a bar in Istanbul under shady circumstances. Will his bank step up and help him undo the charges? While I was on vacation in Istanbul last year, I fell victim...

Sears promises to cover the cost of Wanda Warren's dishwasher installation. Then it offers her a check for $180 -- which isn't enough. Does it owe her more? I have a Sears protection agreement on a...

I just started a wonderful new job. The atmosphere is laid back, and the people alone make the place fantastic. The best of them all is my boss. She is 29, a month my elder, and very comely in...

Elizabeth Moeck has tickets to see David Foster in concert, but the show gets canceled during the pandemic. What happened to her refund? I bought tickets for the David Foster Hitman Tour in 2019. The...

David Marsh's Allstate Rewards gift card doesn't work on his Princess cruise. Each side is blaming the other. Is there a way to make this right? We had $1,800 in prepaid gift cards on our Princess...

The manager of a very posh store in New York City has this weird habit of touching her employees' lunches. She has picked up sandwiches and taken bites out of them without permission. She even sticks...

May Youngclaus has been waiting for months for a refund from American Queen Voyages. Is her money lost at sea? I'm looking for a refund from American Queen Voyages. Our cruise from Memphis to New...