McKenzie River Reflections - Make the McKenzie Connection!

Quest Diagnostics charged Ro Dobkin an extra $353 for services. Can she get it back or is it lost forever? I received two bills from Quest Diagnostics for tests that my insurance denied. I paid the...

Celeste Rubanick loses 80,000 Marriott Bonvoy points when she books a hotel in Scotland. Why won't the company restore the points? I made reservations at the Residence Inn, Edinburgh, Scotland, for tw...

Victoria Sims's Frigidaire refrigerator has never worked. It's been almost a year since she bought it -- can she get a replacement? I'm writing to you about my Frigidaire refrigerator, which I...

Carmen Santos thinks she lost her engagement ring in an Enterprise rental. The company looks for the ring and then sends her a $452 bill. Can it do that? I recently rented a car with Enterprise in...

After Jamie Reynolds cancels her appliance orders from Sears, a representative promises her a prompt refund. But three months later, she's still waiting. What can she do to get her money back? I...

Lyft surprises So Do with an $80 charge after a recent ride. The driver claims she damaged the car. But she says it wasn't her. How does she prove her innocence? I have a problem with Lyft. After a...

John Baldwin's Samsung tablet won't hold a charge. He wants to file a warranty claim. Samsung says the device is out of warranty. Is it? Last year, I ordered a Samsung Tablet 7A Lite online directly f...

Louise Panicali's husband receives a $1,000 Marriott gift card for doing a good deed. But the card doesn't work. Will Marriott do a good deed by fixing the problem? My husband received a $1,000...

Christy Prince's new GE refrigerator hasn't worked for three months. Should GE replace the appliance? I purchased a new GE refrigerator three months ago. The refrigerator portion stopped cooling...

When Maureen Entwistle and her husband check into a Vrbo rental in North Carolina, they can't breathe. Can they check out and get a refund? My husband and I recently booked a stay through Vrbo in...

Lyft charges Peter Leung $80 for spilling a drink in one of its cars. But he says he didn't drink anything. Does he still have to pay? Lyft charged me an $80 damage fee for spilling a drink in one of...

AeroMexico cancels Patrizia Azzellini's flight and offers her a ticket credit. She'd prefer a refund. Who's right? I recently booked a ticket on AeroMexico from Sacramento, Calif., to Sao Paulo,...

When the door on Lauren Butcher's new GE range shatters, the company makes her wait two months for a repair. She wants a new oven. Who's right? I purchased a new GE electric range. I had it for 12...

When ​​Neale Gonsalves' train trip from Stockport, England, to London is canceled, he rebooks on another train. But Trainline, his ticket agency, charges him a $43 ticket change fee. Is that...

BG&E agrees to waive Larry Bauman's monthly service fee but then charges him anyway. Is there a way to get his money back? I have a problem with Baltimore Gas & Electric (BG&E). I bought an air...

Kimberli Eicher and her daughter just experienced the worst Amtrak train ride imaginable. It was so bad that they canceled their return trip and flew home. Do they deserve a refund? I took my...

When Priscilla McMurtry and her husband cancel their cruise to New Zealand, their cruise line decides to keep their $17,000 airfare. Can it do that? My husband and I booked business class airfare for...

Crista Cloutier pays RushMyPassport.com $227 for an expedited passport. Then the government loses her paperwork, and the company goes dark. Can she get a refund? I paid RushMyPassport.com for...

When an Airbnb host doesn't recognize Mehar Satsangi's reservation in London, it sets her off on a misadventure that leaves her $1,780 poorer and banned from the platform. Is there a way out? I've...

What happened to Stefanie Rogers' Christmas tree? And why won't Home Depot refund her for the plastic Tannenbaum she never received? I ordered a $390 Christmas tree from Home Depot to be shipped to...

When Princess Cruises denies Linda Martin and her husband boarding on a cruise of the British Isles, it promises to take care of them. But then it doesn't. What do they have to do to get a refund? My...

Jason Blanke's Samsung dishwasher stops working after less than three years. And Samsung can't seem to repair it. Can he get an exchange or a refund? My Samsung dishwasher, which is less than three...

Robert Galinak sends his Samsung Galaxy S21 back to the company for repairs. But eight weeks later, the only thing he has to show for it is a high repair bill. So what happened to the phone? I...

I'm trying to get a refund for a flight canceled by TAP Air Portugal during the pandemic. In March 2020, while I was in Lisbon, authorities declared a pandemic. On April 4, TAP Air Portugal stopped...

Judy Lambert files an insurance claim with her Chase Sapphire Reserve card after canceling her snorkeling trip to Cuba. But four months later, she's still waiting for her $15,194 check. Will she ever...