Make the McKenzie Connection!
Make the McKenzie Connection!
Sorted by date Results 101 - 125 of 216
Christy Prince's new GE refrigerator hasn't worked for three months. Should GE replace the appliance? I purchased a new GE refrigerator three months ago. The refrigerator portion stopped cooling approximately 60 days later. The retailer only allows returns before 30 days. But my GE warranty still covers the appliance since it is almost new. I contacted GE, and it scheduled a service call. I had to wait three weeks for a technician because they only had one person who services my area. When the...
When Maureen Entwistle and her husband check into a Vrbo rental in North Carolina, they can't breathe. Can they check out and get a refund? My husband and I recently booked a stay through Vrbo in Lake Tuckasegee, North Carolina. When checked in, we noticed a strong, musty smell. My husband and I began to cough, and my husband felt a constriction in his chest. We contacted the manager and Vrbo. The manager did not respond and Vrbo put us on hold twice for nearly an hour. A Vrbo representative...
Lyft charges Peter Leung $80 for spilling a drink in one of its cars. But he says he didn't drink anything. Does he still have to pay? Lyft charged me an $80 damage fee for spilling a drink in one of its cars. However, my friend and I certainly did not bring any drink -- not even water -- on the ride. We are not responsible for the spill. The driver has sent me photos that show liquid on a floor mat. But I've asked Lyft multiple times to provide evidence of when it took the picture. Lyft has ign...
AeroMexico cancels Patrizia Azzellini's flight and offers her a ticket credit. She'd prefer a refund. Who's right? I recently booked a ticket on AeroMexico from Sacramento, Calif., to Sao Paulo, Brazil, with two stops in Mexico. The airline canceled my flight three weeks later and rebooked me on a different flight. The new itinerary added a ten-hour stopover and no longer met my needs, so I asked for a refund. I called AeroMexico three times to ask for my money back. Although the...
When the door on Lauren Butcher's new GE range shatters, the company makes her wait two months for a repair. She wants a new oven. Who's right? I purchased a new GE electric range. I had it for 12 days. On the 13th day, the door glass shattered. When a technician came out, he discovered that there was no insulation in the door. All oven doors are supposed to have insulation. There was a product defect. GE says it is covering the replacement part. It has been two months, and the insulation is...
When Neale Gonsalves' train trip from Stockport, England, to London is canceled, he rebooks on another train. But Trainline, his ticket agency, charges him a $43 ticket change fee. Is that allowed? I booked a ticket on Trainline several weeks ago for a journey from Stockport, England, to London. When I checked the ticket on the day of departure on the Trainline app, it showed that the train scheduled for 2:24 p.m. had been canceled. There was another train leaving at 2:19 p.m., so I reb...
BG&E agrees to waive Larry Bauman's monthly service fee but then charges him anyway. Is there a way to get his money back? I have a problem with Baltimore Gas & Electric (BG&E). I bought an air conditioner service plan through BGE Home, an independent service arm of BG&E. BGE Home has an agreement with BG&E to charge me the $42.90 monthly service fee for two air conditioning units and two furnaces through my monthly utility bill. In June 2022, I bought a new air conditioning unit from BGE Home....
Kimberli Eicher and her daughter just experienced the worst Amtrak train ride imaginable. It was so bad that they canceled their return trip and flew home. Do they deserve a refund? I took my seven-year-old daughter on our first Amtrak trip, from Chemult, Ore., to Oklahoma City to visit her cousins this summer. The trip was a nightmare. Amtrak delayed our first train by seven hours. It failed to provide all the meals on our 26-hour trip. I had paid for a sleeper, but Amtrak seated us in the...
When Priscilla McMurtry and her husband cancel their cruise to New Zealand, their cruise line decides to keep their $17,000 airfare. Can it do that? My husband and I booked business class airfare for our Windstar cruise in New Zealand through the cruise line. There was no mention of the tickets being nonrefundable until we received the confirmation. We had to cancel the cruise, and we tried to get a ticket refund. Windstar claims it booked the tickets through a third party called Global Marine...
Crista Cloutier pays RushMyPassport.com $227 for an expedited passport. Then the government loses her paperwork, and the company goes dark. Can she get a refund? I paid RushMyPassport.com for expedited service to apply for a U.S. passport. I could have done it alone, but the company made a compelling pitch. RushMyPassport.com says it delivers your passport "safe, fast and secure" and offers support by email, phone and chat. In fact, they offered none of those. The government lost my paperwork,...
When an Airbnb host doesn't recognize Mehar Satsangi's reservation in London, it sets her off on a misadventure that leaves her $1,780 poorer and banned from the platform. Is there a way out? I've had the most harrowing experience with Airbnb. I recently had reservations at an apartment hotel in London. When I arrived, my host told me I didn't have a reservation. (This was despite paying months before and receiving a booking confirmation from Airbnb.) I had no place to stay. I contacted Airbnb,...
What happened to Stefanie Rogers' Christmas tree? And why won't Home Depot refund her for the plastic Tannenbaum she never received? I ordered a $390 Christmas tree from Home Depot to be shipped to my home. I did not receive the item. Home Depot advised me to contact FedEx and my credit card company, Wells Fargo. FedEx opened a case but later emailed me and stated, per their investigation, that the package was delivered correctly. The Wells Fargo investigation is underway. FedEx advised me to...
When Princess Cruises denies Linda Martin and her husband boarding on a cruise of the British Isles, it promises to take care of them. But then it doesn't. What do they have to do to get a refund? My husband and I booked a cruise of the British Isles with Princess this summer. Before we boarded in Southampton, a cruise line representative gave my husband a rapid COVID test because his PRC test (taken in the USA) had not yet been sent to his email. My husband tested positive. Princess would not...
Jason Blanke's Samsung dishwasher stops working after less than three years. And Samsung can't seem to repair it. Can he get an exchange or a refund? My Samsung dishwasher, which is less than three years old, recently started to leak and would not operate. I called Samsung, and although the dishwasher is out of warranty, they agreed to cover any parts needed so long as I pay for the $200 service call. I agreed. A Samsung technician came to my home and replaced a part. However, after a couple of...
Robert Galinak sends his Samsung Galaxy S21 back to the company for repairs. But eight weeks later, the only thing he has to show for it is a high repair bill. So what happened to the phone? I recently upgraded my Samsung Galaxy S21 to the latest version of Android. After I did, the phone failed to power up. I returned the phone, which is not under warranty, to Samsung for repair. Samsung billed me $161 and promised to return the phone within a week. That was eight weeks ago. Since then, I've...
I'm trying to get a refund for a flight canceled by TAP Air Portugal during the pandemic. In March 2020, while I was in Lisbon, authorities declared a pandemic. On April 4, TAP Air Portugal stopped flying to the U.S. I tried changing my flight, but TAP wouldn't answer the phone. So I purchased new tickets to fly home. When I checked in for my flight back to the U.S., I spoke to a TAP agent at the airport, who promised I'd get a refund. Instead, my online travel agency, Travelocity, gave me a...
Judy Lambert files an insurance claim with her Chase Sapphire Reserve card after canceling her snorkeling trip to Cuba. But four months later, she's still waiting for her $15,194 check. Will she ever see the money? I have a Chase Sapphire Reserve credit card. I got it because of the good reviews I saw online, especially for their cancellation insurance benefit. We used the card to pay for part of a snorkeling trip to Cuba. My husband tested positive for COVID two days before we were supposed to...
Svetlana Milina receives a surprise $80 cleaning bill from Lyft after a seven-minute ride. But Lyft won't tell her what she did to deserve it. I recently took a seven-minute ride on a Lyft in New York City. Shortly afterward, I received a text and email that there was damage to the car and that my credit card would be charged $80. Lyft refused to provide any evidence of any damage caused by me and only sent a form letter in response to my questions. I repeatedly asked for additional information...
When Robert Cipriani returns his Avis minivan, he expects to pay $1,770. Instead, Avis charges him twice. What happened -- and how can he get his money back? I rented a minivan for 37 days with Avis through Priceline for $1,770. My pickup and drop-off were at the Holiday Inn in Peabody, Mass. The Avis shop was closed when I dropped the van off on a Sunday. I followed the instructions on the door and left the keys with the hotel clerk. I parked the van in front of the Avis door. I expected a...
Joy Wills' dishwasher doesn't work. Her extended protection plan purchased through Lowe's isn't working, either. It's been six months -- will she ever get a working appliance? I'm having difficulty getting Lowe's to honor the extended protection plan that we purchased for our GE dishwasher. I can't get any power to the appliance. Despite numerous visits by technicians, checking on the electrical issues ourselves, and speaking with or emailing at least 15 different customer service agents at the...
Leslie Azor's new Natuzzi sofa set is coming apart. The company keeps sending a repairman to her home, but so far, he hasn't been able to fix the furniture. Can she get a refund? I bought a Natuzzi recliner sofa set last year from a local retailer. After using the furniture lightly for a few months, it was clear there was something wrong with it. One recliner was completely defective and you feel the metal bar in the footrest. The leather has wrinkled and pushed up the metal pieces because the...
Edward Marks buys a "cancel for any reason" protection plan for his cruise. But when he has to cancel, he finds that it's worthless. What went wrong? I had to cancel my American Cruise Lines cruise from Memphis to New Orleans for medical reasons. I called American Cruise Lines and inquired about rebooking for a cruise this fall using my cancellation credits. I had paid $570 for a "cancel for any reason" protection plan. A representative informed me that I only had $350 in credit instead of 80...
When Budget charges Russ DeVries $450 for a pet cleaning fee on his rental, he has a problem paying: He doesn't have a dog. Can he get this charge removed? Budget charged me a $450 cleaning fee for a vehicle that had dog hair in the back seat. I only had the rental car for one day. I traveled from the airport to my meeting, to the hotel, and then back to the airport the following day. I never had an animal in the vehicle at any time. Can you help? Russ DeVries, Midlothian, Va. If you didn't...
Manuel Harris's microwave oven stops working. Fortunately, it's still under warranty. Unfortunately, Frigidaire won't honor the warranty. What can he do? bought a two-year warranty contract for my Frigidaire microwave oven from Electrolux Warranty Corporation in 2019 (Electrolux owns Frigidaire). Less than two years later, the oven ceased to function. I called Electrolux on the day it stopped working and obtained a claim number for the repair. A local authorized dealer came to my house a few...
Steven Pearson's Whirlpool refrigerator doesn't work. It's also leaking and has caused $4,200 in damage to his kitchen floor. Why won't Whirlpool respond to his request for help? I need help with a Whirlpool refrigerator that has damaged my kitchen. I have experienced nothing but issues with the appliance since I got it in 2020. The ice maker doesn't work. The leaky refrigerator caused $4,200 of damage to my kitchen floor. Whirlpool asked me to fill out a claim form, which I did. But I have not...
